Cummins

Field Service Power Generation Supervisor

Cummins$75K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree in a relevant discipline or equivalent experience required
  • Licensing may be needed for export controls or sanction regulations
  • Intermediate technical experience necessary, including team leadership
  • Strong proficiency in Microsoft products required
  • Diesel and generator knowledge is a plus
  • Experience managing bargained employees is advantageous

Responsibilities

  • Supervise and coordinate Service Technicians and Team Leaders
  • Provide coaching and feedback to the service team
  • Assist technicians with initial support; escalate issues when needed
  • Manage materials, equipment, and personnel within safety standards
  • Create and verify accurate service quotes
  • Monitor open repairs and address potential delays
  • Set and review branch goals for customer satisfaction
  • Address customer warranty concerns and maintain professional relationships

Benefits

  • Professional development opportunities
  • Dynamic work environment
  • Potential for career advancement
  • Participation in a collaborative team culture
  • Access to diverse and innovative projects
  • Strong company reputation in power generation sector
Full Job Description
Job Description

We are looking for a talented Field Service Power Generation Supervisor to join our team specializing in Service for Cummins, Inc. in Evansville, IN.

In this role, you will make an impact in the following ways:
  • Supervise Technicians: Oversee Service Technicians and/or Service Team Leaders, coordinate their schedules, communicate repair plans, and monitor productivity and repair quality.
  • Provide Coaching and Feedback: Offer guidance and feedback to Service Technicians and Team Leaders, conduct performance reviews, and support their professional growth.
  • First-Level Support: Assist Service Technicians with initial support needs and escalate technical issues when necessary.
  • Manage Service Logistics: Ensure efficient use of materials, equipment, and personnel while maintaining safety and quality standards.
  • Develop and Review Quotes: Create and verify quotes for accuracy before communicating with customers and provide updates on repair status and any changes.
  • Monitor Repair Status: Track the progress of open repairs, addressing any issues that may delay completion within the quoted timeframe.
  • Monitor Branch Goals: Set and review goals and targets for the branch, ensuring high levels of customer satisfaction.
  • Resolve Customer Concerns: Address customer issues related to warranties and build strong relationships through regular, professional communication.


Responsibilities

To be successful in this role you will need the following:
  • Communicates effectively - Tailor your communication style to meet the needs of different stakeholders. Use various communication channels to ensure your message is clear and accessible to everyone involved.
  • Customer focus - Take the time to understand your customers' needs and preferences. Focus on providing solutions that are tailored to the customer's specific situation. Follow up to ensure the customer is satisfied and to address any further issues.
  • Diagnostics Application - Translates customer complaints to develop troubleshooting plan. Follow guided workflows and procedures meticulously. Keep detailed records of your troubleshooting process and results.
  • Technical Escalation - Make use of all available resources, including data management tools and expert advice, to resolve technical issues. Know when to escalate an issue to a higher level of expertise. Document all troubleshooting steps and resolutions accurately in the appropriate database.


Qualifications

Education/Experience:
  • College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
  • This position may require licensing for compliance with export controls or sanctions regulations.
  • Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Additional Responsibilities:

A strong background utilizing various Microsoft products is a must. Must be well organized with a background in customer service in a customer facing role. Diesel experience is a plus, understanding of generators is a plus. Experience with managing bargained employees a plus.

About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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