Field Service Manager

S and J Plumbing

$100K — $140K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of leadership experience in a related field
  • Licensed Plumber (State of Illinois or City of Chicago)
  • Strong communication skills with a positive approach
  • Proven ability to inspire team growth
  • Commitment to customer satisfaction
  • Detail-oriented, well-organized, and proficient in Microsoft Office (Excel, Word, PowerPoint)

Responsibilities

  • Recruit, hire, and train field technicians
  • Coordinate with dispatch to assign technicians to jobs
  • Set the positive tone daily for the service department
  • Inspire technicians to achieve their performance goals
  • Train and hold the team accountable to standards
  • Assist and support team members both professionally and personally
  • Ensure jobs meet technical standards and customer needs

Benefits

  • Work in an appreciative environment fostering personal and professional growth
  • Opportunity to create and lead a high-performing service team
  • Direct impact on the company's success
  • Access to in-house training by manufacturer representatives
  • Work-life balance supportive culture
Full Job Description
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
What Your Expectations Are

You will build and lead an ideal service department with the best in the business working with you.
  • Recruit, hire, train and improve the field technicians.
  • Work with the dispatch department to make sure the right technician goes to the right job.
  • Bring more energy than you take, because you will set the tone every day for the entire department.
  • Inspire technicians to hit their goals.
  • Train, develop and hold your team accountable to exceptional performance standards.
  • Assist your team and be at service to them both professionally and personally.
  • Review jobs to ensure that they meet our technical standards.
  • Review jobs for opportunities to meet our customers' needs.
  • Train technicians in our tech lab to ensure that they are technically sound.
  • Help technicians on jobs when needed.
  • Coordinate and schedule manufacturer reps to provide in-house training.
Desired Skills and Experience
  • Leadership qualities, experiences, and aspirations.
  • Must be a Licensed Plumber through the State of Illinois or City of Chicago.
  • Ability to clearly communicate in a positive and constructive manner.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to provide unparalleled customer satisfaction.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting www.SandJplumbing.com

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