Quench

Field Service Manager

Quench • $80K — $100K *
Hayward, CA 94544In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Vocational technical school diploma/certification preferred
  • Experience in field work related to water filtration and dispensing units strongly preferred
  • Prior management experience, preferably in route-based roles
  • Ability to handle power tools and work on ladders and aerial platforms
  • OSHA 10-hour certification or ability to attain within 3 months of hire
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and nomadic technology (tablets/smartphones)

Responsibilities

  • Manage a team of Field Service Technicians
  • Train new staff effectively in the assigned region
  • Ensure high levels of customer satisfaction through superior management skills
  • Conduct technical site surveys and inspections related to plumbing and drainage
  • Submit timely reports and paperwork to the Regional Service Director
  • Assist with administrative tasks for new hires and onboarding processes
  • Act as a substitute for other Field Service Managers or the Regional Service Director when required
  • Oversee on-call responsibilities in the region

Benefits

  • Supportive team environment
  • Opportunities for professional development
  • Onboarding and training assistance
  • Flexible work management
  • Access to cutting-edge technology systems
Full Job Description
  • We are seeking a key contributor to join our team as a full time Field Service Manager in our Hayward, CA market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).


Responsibilities

  • Management of a team of Field Service Technicians
  • Responsible for the successful training of new staff in the assigned region
  • Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
  • Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
  • Balanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
  • Support the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processes
  • Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
  • Serves as designated manager for all on-call responsibilities in the region


Requirements

  • Vocational technical school diploma/certification preferred
  • Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferred
  • Prior management experience, route-based preferred
  • Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment
  • Superior verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Fluent use of personal digital assistants (i.e. tablets and smartphones)
  • Knowledge of ServiceMax and/or Salesforce a plus
  • Valid current driver's license in good standing
  • Ability to pass a pre-employment drug screen
  • Overnight travel may be required


$80,000 - $100,000 a year

About Quench

Quench USA Inc is a water technology company that rents and services filtered water coolers. According to the site, over half of the Fortune 500 are customers. Zenith International lists Quench as a leading distributor in the point-of-use market along with Macke Water Systems and Nestle Waters. Quench is an independent operating company of AquaVenture Holdings. Quench is headquartered in King of Prussia, Pennsylvania. Quench was named an Online Marketing Success Story in Google's 2011 Economic Impact Report. In 2008, Quench was named a top 25 most successful startup by Businessweek. Filtered water systems are plumbed into a building's water supply and purified at the last possible point before consumption. Filter water coolers and ice dispensers typically use carbon filtration, UV water disinfection and/or reverse osmosis to purify drinking water. In March 2012, Quench purchased Aqua Perfect of Arizona LLC. In April 2014, Quench acquired Macke Water Systems. In June 2014, Quench acquired Atlas Watersystems. In July 2015, Quench acquired Region-X LLC a Massachusetts company that provides services related to high purity water systems In December 2018, Quench acquired Bluline, a point-of-use water filtration dealer and distributor based in South Florida.
Learn more about Quench
Industry
Energy & Utilities
Founded
2001
* Ladders Estimates

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