Field Service Manager

NOV, Inc.$75K — $95K *
Energy & Utilities
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with downhole tools and pump-down operations
  • Strong problem-solving and communication skills
  • Detail-oriented and self-motivated work ethic
  • Experience with technical sales is a plus
  • Familiarity with Windows 10, Microsoft Office, and ERP systems
  • Forklift certification and ability to lift 75 lbs
  • CDL preferred for enhanced mobility during field operations

Responsibilities

  • Execute Cyclops Setting Tool operations at wellsite locations
  • Onboard new personnel in the Eagle Ford and other basins
  • Deliver field-based technical support for Cyclops tools
  • Conduct routine visits to ensure proper operational procedures
  • Initiate and document incident investigations
  • Collaborate with district operations management when needed
  • Disassemble, inspect, and test Cyclops Setting Tools as per guidelines
  • Log all activities in the iFortress software system
  • Provide training and support to new hires
  • Report field issues to management and sales teams
  • Maintain high standards for safety and cleanliness
  • Embody professionalism and strong customer service ethos

Benefits

  • Opportunity for technical leadership with a strong field presence
  • Role involves customer interaction and operational support
  • Engagement in training and onboarding of new team members
  • Potential for travel across various operational basins
  • Involvement in incident investigations and technical support
  • Access to a structured recycling program for downhole tools
  • Collaborative work environment with district operations management
Full Job Description
Job Description

Field Service Manager

The Field Service Manager is responsible for providing technical leadership and field execution support for Fortress Downhole Tools' Cyclops Setting Tool Recycling Program. This role maintains a strong field presence to support customer operations, improve technical performance, and reinforce Fortress processes and standards.

Primary Responsibilities
  • Work closely with customer field representatives to execute Cyclops Setting Tool operations at wellsite locations
  • Serve as the primary onboarding facilitator for the Eagle Ford and other basins as needed
  • Provide field-based technical support for Cyclops Setting Tools
  • Conduct routine field visits to reinforce proper handling and operational procedures with wireline crews
  • Initiate and report incident investigations in a timely manner
  • Support district operations management as required
  • Disassemble, clean, inspect, rebuild, and test Cyclops Setting Tools in accordance with Fortress Work Instructions when necessary
  • Report all steps of the Cyclops Recycling Program through iFortress software
  • Support technical onboarding and training of new hires
  • Communicate field issues and technical concerns to management and sales teams
  • Maintain high housekeeping and safety standards
  • Uphold professionalism, integrity, and strong customer service standards
  • Perform additional duties as assigned

Skills & Qualifications
  • Strong technical background with downhole tools used in pump-down operations, including wireline setting tools, frac plugs, and perforating guns
  • Self-motivated and detail oriented
  • Available to work weekends and holidays as required to support field operations
  • Strong problem-solving, communication, and operational management skills
  • Technical sales experience preferred
  • Working knowledge of Windows 10, Microsoft Office, and Prophet 21 ERP
  • Forklift training
  • Proficiency with basic hand tools
  • Ability to lift a minimum of 75 lbs
  • CDL preferred

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

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