The
Field Service Manager, Chesapeake is responsible for directing and leading the field service organization for the Chesapeake territory of the company's commercial operations. You will also be responsible for all field service resources and service delivery within the defined area including: installations and implementations, preventative maintenance, all break/fix service activity, and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue in excess of $10M, and costs in excess of $5M.
This position reports to the Mid-Atlantic Sr. Field Service Manager and is part of North America Commercial Organization (NACO) Field Service team located in North America, covering the
Chesapeake territory(Baltimore, DC, Richmond, Norfolk) and will be
REMOTE. While working to support associates and customers remotely, the candidate will be expected to reside in territory.
In this role, you will have the opportunity to:- Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team
- Lead a team of Field Service Engineers, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team
- Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
- Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workload
- Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
- Deliver impact at the NACO level, by leading projects, applying DBS (Danaher Business System) to map improvement plans, drive sustainable and continuous improvements
The essential requirements of the job include:- Bachelor's Degree with 9+ years of experience OR Master's degree with 7+ years of experience
Travel, Motor Vehicle Record & Physical/Environment Requirements:- This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
It would be a plus if you also possess previous experience in:- 3+ years of experience in people management (direct reports)
- Working knowledge of Field Customer Support, Service Contracting, and all its related sub fields
- Knowledge of customer relationships and customer satisfaction methodologies
- Knowledge of the medical diagnostic industry - specifically its trends, pitfalls and challenges
- Knowledge of diagnostic analyzers - specifications and performance standards and U.S. healthcare legislation
Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
The annual salary range for this role is $120,000.00-$135,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
