The Field Services Manager is accountable for the overall planning, execution, and performance of field service projects, including rotating equipment overhaul, repair, maintenance, and high-velocity oil flushing and system cleanliness services. This role provides leadership to execution teams while ensuring safety, quality, schedule, and financial objectives are consistently met.
The Field Services Manager plays a critical leadership role across pre-job readiness, active project execution, and post-scope closeout. Success in this role requires strong alignment with Blackstone's core values and an uncompromising commitment to safety, quality, and client confidence.
Responsibilities
- Manage the recruitment, dispatch, coordination, and assets that support field service teams across the USA.
- Oversee mobilization and execution readiness for field service projects, including crew planning, HSE requirements, quality documentation, equipment and tooling readiness, consumables, and administrative resources.
- Oversee and support field service tooling and equipment manager.
- Ensure internal processes are completed accurately and on time, including job setup, job filing, equipment logs, rate sheets, billing inputs, and closeout documentation.
- Assign, track, and ensure completion of required training, certifications, site access, and onboarding for all project personnel.
- Oversee the coordination of lodging, transportation, and logistics for both employees and contractors to support efficient field deployment.
- Manage the coordination of the flushing division which includes oil flushing and system cleanliness scopes.
- Provide leadership support during field execution to address safety, quality, technical, logistical, or client-related issues as they arise.
- Act as the primary escalation point for clients, maintaining strong relationships and ensuring timely and effective resolution of concerns.
- Engage with in-house expertise and commercial account managers to develop project execution plans and schedules based on defined scope, risk, and resource requirements.
- Drive continuous improvement of operational procedures, standards, and best practices to improve safety, quality and efficiency.
- Support internal reporting, resource loading, and future workforce planning in collaboration with Field Service leadership.
- Contribute to ROI assessments for capital equipment and support internal and external presentations as required.
- Review, approve, and ensure completion of Field Service Reports, quality documentation, and post-scope reporting.
- Participate in client meetings and field deployments as required to support execution and relationship management.
Qualifications
- Mechanical Engineer or Engineering Technologist or Journeyman Trades ticket considered a strong asset.
- Previous experience as a Millwright is highly valued.
- Proven experience managing projects involving overhaul, maintenance, and repair of critical rotating equipment.
- Strong working knowledge of high-velocity oil flushing and system cleanliness practices.
- Demonstrated ability to lead teams through pre-scope planning, execution, and post-project closeout.
- Experience acting as the primary client interface for technical, operational, and commercial matters.
- Strong business acumen with the ability to balance safety, quality, schedule, and cost.
- Results-driven with the ability to manage multiple projects and competing priorities.
- Excellent organizational, analytical, and problem-solving skills.
- Strong communication skills across field, client, and executive audiences.
