Field Service Lead (Commercial Generators)

PowerSecure • $75K — $95K *
Durham, NC 27713In-Person
Technical Services
5 - 7 years of experience
3 weeks ago
Job Overview by Ladders

Qualifications

  • Highly experienced Generator Service Technician.
  • High School diploma required.
  • Experience with ERP or service management system.
  • Preferred leadership experience.
  • Customer service experience in a service-related industry (8 years, with 6 in generator or utility industry).
  • Excellent typing and computer skills, proficient with Office 365 suite.
  • Valid driver's license and MEC for commercial vehicle operation.

Responsibilities

  • Hire, onboard, coach, develop, and manage Service Technicians.
  • Lead daily operations and support technicians for performance and career development.
  • Conduct well-documented performance evaluations and corrective actions.
  • Support technicians as needed for operational continuity and satisfaction.
  • Audit work orders for accuracy and compliance, coaching for efficiency.
  • Monitor job documentation and quote submissions for revenue alignment.
  • Make operational decisions impacting profitability and technician utilization.

Benefits

  • Remote work at customer/project locations.
  • Frequent travel required.
  • Flexible work hours to meet customer needs.
  • Occasional after-hours and weekend work.
Full Job Description
Job Summary:

The Field Service Leader is responsible for balancing field execution with operational, administrative, and people leadership responsibilities. This role provides day-to-day leadership for Service Technicians while overseeing work quality, safety compliance, documentation accuracy, and revenue-impacting decisions. Success in this role requires strong technical knowledge, sound judgment, effective coaching skills, and the ability to manage competing priorities across field and office environments.

Minimum Qualifications: (Education, Experience, Knowledge, and Skills):
  • Highly experienced Generator Service Technician.
  • High School diploma is required.
  • Experience working with an ERP or service management system.
  • Leadership experience is preferred.
  • Customer service experience.
  • 8 years working in service-related industry with 6 years in generator or utility industry.
  • Excellent typing and computer skills, proficient with office 365 suite.
  • Have and maintain a valid drivers license along with a MEC for commercial vehicle operation.
  • Tooling needed to support required field demands., escalate to additional departments as needed, and the ability to know the difference.

Job Duties and Responsibilities:
  • Hire, onboard, coach, develop, and, when necessary, discipline or terminate Service Technicians in partnership with the Field Service Manager.
  • Provide day-to-day leadership for assigned technicians, including performance management, career development, and first-line escalation support.
  • Conduct fair, balanced, and well-documented performance evaluations, coaching conversations, and corrective actions.
  • Support technicians as needed, including after normal business hours, to ensure operational continuity and customer satisfaction.
  • Review and audit work orders for accuracy, completeness, and compliance; address errors and coach technicians to improve quality and efficiency.
  • Monitor quote submissions, labor entries, and job documentation to ensure alignment with company standards and revenue objectives.
  • Make daily operational decisions that directly impact technician utilization, job profitability, and overall revenue performance.
  • Manage administrative duties related to direct reports, including scheduling support, documentation, reporting, and system updates.
  • Effectively prioritize and manage time between field support, administrative responsibilities, meetings, and escalations.
  • Identify trends, gaps, and opportunities for improvement related to work quality, efficiency, billing accuracy, and technician performance.
  • Proactively recommend and help implement process improvements, creative solutions, and company initiatives.
  • Ensure all Service Technicians comply with company safety policies and procedures.
  • Collaborate with the Safety Department to confirm technicians are properly trained, equipped, and compliant.
  • Maintain strong technical knowledge of electrical and mechanical generator systems to support training, emergency callouts, and coaching.
  • Serve as a technical escalation point for complex field issues and customer concerns.
  • Act as a dependable escalation point for internal divisions to ensure seamless service delivery and a high standard of customer care.
  • Participate in regular meetings with internal teams and leadership to communicate performance, challenges, and operational needs.
  • Manage customer interactions including assisting in scheduling coordination, issue resolution, negotiation, and dispute management with professionalism and accountability.
  • Strong leadership and coaching capability with the ability to deliver difficult feedback constructively.
  • Excellent organizational and time-management skills with the ability to balance field and office responsibilities.
  • Sound judgment and decision-making skills in fast-paced, high-impact environments.
  • Effective written and verbal communication skills across all levels of the organization.
  • Ability to influence others without direct authority and work collaboratively across teams.

Working Conditions:
  • This position is remote at [customer / project] locations
  • Frequent travel required
  • Must be able to work flexible hours to accommodate customer or project needs
  • Occasional after-hours and weekend work

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.

About PowerSecure

PowerSecure Careers

Joining PowerSecure offers a unique opportunity to be part of a dynamic team that leads in providing innovative energy solutions. This is an ideal time to engage with a company that values growth, leadership, and professional development.

Explore Job Opportunities

PowerSecure seeks talented individuals to contribute to and benefit from the company's commitment to industry leadership and innovation. Explore a range of job opportunities that can propel a career to new heights in an environment that fosters diversity and inclusion.

Experience Professional Growth

At PowerSecure, career growth is not just a possibility—it is a priority. With a variety of professional development and diversity training programs, employees are equipped to excel in their roles and beyond. The company supports career advancement through robust training, mentorship, and access to cutting-edge projects.

Engage in Meaningful Work

PowerSecure is dedicated to transforming the energy sector through innovative solutions. Employees at PowerSecure take on challenging projects that drive significant change and have a positive impact on communities and the environment.

Join a Diverse and Inclusive Team

The culture at PowerSecure is built on a foundation of respect and inclusion, where diverse perspectives are valued and contribute to the company's success. The team at PowerSecure is composed of dedicated professionals from various backgrounds, all working together to achieve common goals.

Internship Opportunities

For those starting their career journey, PowerSecure offers internship programs that provide hands-on experience and a chance to develop essential skills in the energy sector. Internships at PowerSecure are a gateway to full-time employment and a successful career in the industry.

Benefits and Employee Well-being

PowerSecure is committed to the well-being of its team members, offering comprehensive benefits designed to support both personal and professional life. Benefits include health, dental, and vision insurance, as well as wellness programs that promote a balanced lifestyle.

Networking and Leadership Opportunities

Employees are encouraged to engage in networking events and leadership training to enhance their skills and advance their careers. PowerSecure fosters an environment where taking initiative and leading innovation are part of daily life.

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Learn more about PowerSecure
Industry
Energy & Utilities
* Ladders Estimates

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