Field Service Expert Remote
Summary:The incumbent in this job works as the sole Voith representative in front of customers. A mindset of customer satisfaction, quality service and safety first are required. The incumbent creates a long-term trustful relationship with customers where the technical solutions are provided to meet customer business needs.
Responsibilities:- Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Hydrodynamic and Geared Industrial products for the Power Oil & Gas sector.
- Execute and lead task with great level of Safety standards.
- Provide commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith Hydrodynamic and Geared Industrial products for the Power Oil & Gas sector.
- Provide customer support to operators via in person, phone and/or email.
- Work as part of product group team to achieve/exceed service objectives.
- Provide documented service analysis and reports on both preventative maintenance and failure situations.
- Provide service support for direct sales force.
- Complete special projects as assigned by the Service Manager.
- Some international travel outside of North America.
- Promote after-sales business, as upgrades, maintenance programs Qualifications
Required Skills/Abilities:- Good written and oral communication skills; ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations.
- Ability to build and maintain successful working relationships with customers.
- Up to 70% travel - domestically across the US
- Confident decision maker
- Ability to read and understand technical manuals and drawings.
- Good knowledge of MS-Office
Education and Experience:- 5-7 years of experience with field work and rotating machinery in the Power Oil & Gas sector.
- Experienced Mechanical Technicians will be considered for this job; Mechanical Engineering Degree is not required but preferred.
- Mechanical power transmission experience is an asset.
Physical Requirements:- Prolonged periods standing and performing repetitive tasks.
- Must be able to lift up to 30 pounds at a time.
- Must have manual dexterity in order to assemble products or machines as directed.
- Must have excellent hand-eye coordination.
- Ability to differentiate between colored wires, tabs, and electronic components.
- Must wear gloves and ear protection.
* This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.
