Prosum Inc

Field Service Engineer (Texas and Idaho locations)

Prosum Inc$90K — $100K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical, Electronics, Mechanical, Manufacturing, Physics, Materials Science, or Computer Engineering, with hands-on experience in the field.
  • 2-5 years of professional engineering experience specifically in the semiconductor equipment industry, distinct from technician roles.
  • Proficiency with diagnostic tools like oscilloscopes and digital voltmeters, and use of hand tools.
  • Experience in cleanroom environments essential for handling semiconductor equipment.
  • Familiarity with lasers, vacuum systems, and optical systems which are crucial for this role.
  • Strong communication skills necessary for collaboration with global teams.
  • Must be willing to travel domestically and internationally for customer support and training.
  • U.S. Citizenship or Green Card holder status required.

Responsibilities

  • Provide on-site installation and maintenance of complex semiconductor inspection systems.
  • Troubleshoot and repair equipment issues in cleanroom settings.
  • Engage directly with customers for issue assessment and to ensure equipment uptime.
  • Support system integration, calibration, and testing processes diligently.
  • Collaborate with global engineering teams to tackle complex technical challenges.
  • Document service activities and provide feedback for management's review.
  • Participate in training sessions and lead product improvement initiatives.
  • Foster strong customer relationships through dedicated service support.

Benefits

  • Opportunity for career advancement in a rapidly growing technology field.
  • Hands-on experience with cutting-edge semiconductor technologies.
  • Exposure to international customers and diverse engineering teams.
  • Supportive work environment that encourages skills development and technical learning.
Full Job Description
Job Description

Field Service Engineer
Location:
Austin, TX, Boise, ID, or Allen TX. Candidate will be responsible for heavy travel to those locations
Travel: Domestic & International (training and customer support)
Salary Range: $90k to $100k
About the Role
We are seeking a Field Service Engineer with hands-on semiconductor equipment experience to join our client's growing engineering team. This position is ideal for early-career engineers (2-5 years of experience) who are passionate about advanced semiconductor technologies and want to continue building their technical expertise through direct customer interaction, installation, maintenance, and troubleshooting of complex systems.

You will work closely with global engineering teams and customers to ensure the optimal performance of precision inspection and metrology equipment. This role requires strong technical problem-solving skills, adaptability, and a collaborative mindset.
Key Responsibilities
  • Provide on-site installation, maintenance, troubleshooting, and repair of complex semiconductor inspection and metrology systems.
  • Perform preventative maintenance and system upgrades on advanced equipment in cleanroom environments.
  • Interface directly with customers to assess issues, deliver technical solutions, and ensure high system uptime.
  • Support system integration, calibration, and testing processes.
  • Collaborate with global engineering teams to resolve challenging technical issues.
  • Provide documentation, service reports, and feedback to management.
  • Participate in equipment evaluations, training sessions, and product improvement initiatives.
  • Support the local service operation and contribute to a strong customer relationship network.
Qualifications for the Role
Required:
  • Bachelor's degree in Electrical, Electronics, Mechanical, Manufacturing, Physics, Materials Science, or Computer Engineering (Chemistry accepted if candidate has hands-on FSE or similar engineering experience).
  • 2-5 years of professional engineering experience in the semiconductor equipment industry (not a technician-level role).
  • Hands-on experience using diagnostic tools such as oscilloscopes, digital voltmeters, and hand tools.
  • Experience working in a cleanroom environment.
  • Familiarity with lasers, vacuum systems, and optical systems.
  • Strong communication skills and ability to work with international teams.
  • Willingness and ability to travel domestically and internationally for customer support and training.
  • U.S. Citizen or Green Card holder.
Preferred:
  • Bilingual in Japanese or Mandarin.
  • Experience with photomask, mask inspection, metrology (EUV/DUV), lithography, optics, camera systems, lasers, or robotics.
  • Prior experience with installation projects lasting 12+ weeks, involving end-to-end sustainment and maintenance.


About Prosum Inc

Prosum Inc. is an information technology services company that provides a wide range of services to clients in the healthcare, financial services, and technology sectors. The company was founded in 2002 and is headquartered in Irvine, California. Prosum has a team of over 200 professionals who specialize in software development, cloud computing, and cybersecurity. The company has completed projects for clients such as Kaiser Permanente, Wells Fargo, and Microsoft. Prosum is committed to providing innovative solutions that help clients achieve their business goals.
Learn more about Prosum Inc
Size
200 employees
Industry
Net Income
$2 million
Founded
2002
5 Year Trend
+20%
Revenue
$50 million

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