DescriptionOur Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.
Role Responsibilities- Provide on-site and remote technical support to Nova customers in accordance with Nova's warranty and service support agreements.
- Lead complex equipment escalations, acting as the technical owner in front of customers and internal stakeholders.
- Perform installation, commissioning, upgrades, and add-ons for new and existing equipment.
- Maintain accurate and timely service documentation, reports, and logs in accordance with Service Manager requirements.
- Deliver regular technical and status reports to customers and Nova management.
- Provide customer training and retraining to ensure effective tool usage and sustained operational performance.
- Ensure a high level of technical know-how among customer operators and engineering teams.
- Act as a feedback channel to U.S. headquarters, sharing insights from customer usage, tool performance, and field experience.
- Manage Nova spare parts inventory at assigned customer locations, ensuring availability and compliance with stock policies.
- Assist in defining spare parts stocking strategies and maintaining optimal inventory levels.
- Perform repair and replacement of parts and components in accordance with Nova service policies.
- Verify proper storage, readiness, and availability of spare systems to minimize downtime.
- Collaborate closely with Sales, Applications, and Engineering teams to support customer evaluations, demos, and technical discussions.
- Provide pre-sales and post-sales technical support, including on-site evaluations and customer consultations.
- Develop a deep understanding of customer processes, operating methods, and site-specific procedures.
- Strictly adhere to customer site safety, performance, and behavioral policies.
- Be available to support customers outside standard working hours when required.
Requirements- Bachelor's degree in engineering or equivalent practical experience.
- Prior experience supporting multi-disciplinary semiconductor manufacturing equipment; metrology tool experience is a strong plus.
- Comfortable performing basic data analysis using Excel or similar tools.
- Ability to interpret technical and operational data and translate it into actionable insights.
- Skilled in building clear, structured narratives around data-driven findings.
- Confident presenting technical data and insights to both internal teams and customers.
- Working knowledge of optics, GUI software design, and mechanical systems.
- Willingness and ability to travel domestically and internationally up to 25% to support customer sites.
- Ability to document, present, and communicate technical findings in a clear, structured, and customer-facing manner.
What Will Make You Successful in This Role- Strong working knowledge of equipment integration across multiple platforms and communication protocols (e.g., SECS/HSMS).
- Solid understanding of semiconductor manufacturing environments, including safety, ergonomics, and yield-driven requirements.
- A data-driven mindset for troubleshooting, root-cause analysis, and technical escalations.
- Ability to take ownership of complex technical issues and drive resolution in high-pressure customer environments.
