Keysight Technologies, Inc

Field Service Engineer - Largo, Florida

Keysight Technologies, Inc • $70K — $95K *
Tallahassee, FL 32303In-Person
Technical Services
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent industry experience in Technical Support or Military PMEL/TMDE.
  • 5+ years in Field Customer Support of Test and Measurement instruments.
  • Calibration service experience with Keysight Test Equipment, especially RF/Microwave up to 50GHz.
  • Ability to work independently and maintain communication with customers and team members under ethical standards.
  • Knowledgeable of ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 quality standards.
  • Desirable experience with automated calibration software platforms like STE, TME.
  • Strong communication skills, both verbal and written.

Responsibilities

  • Perform manual and automated calibration of Test & Measurement equipment on-site.
  • Evaluate and troubleshoot test failures to determine repair needs.
  • Conduct calibration procedures for both Keysight and non-Keysight products.
  • Install necessary software and firmware upgrades for customer instruments.
  • Utilize automated calibration systems with strong computer skills.
  • Ensure compliance with ISO and quality standards in calibration processes.
  • Establish effective customer communication to support equipment performance.

Benefits

  • Participation in proficiency testing and quality assurance training.
  • Opportunity to work in a dynamic environment with changing priorities.
  • Support for career development through exposure to advanced calibration technologies.
  • Ability to engage in overtime and flexible work schedules as needed.
Full Job Description
Responsibilities

  • Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment at our customer's sites.
  • Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
  • Perform calibration and adjustment procedures on Keysight and non-Keysight products
  • Install software and firmware upgrades that may include a re-image of the customer's instrument
  • Utilize strong computer skills, including automated calibration systems
  • Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
  • Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
  • Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
  • Use excellent communication and organizational skills to interface with customers and peers effectively.
  • Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
  • Ensure compatibility between customer expectations and support provided by Keysight Technologies.
  • Work on service assignments with clearly defined objectives

Qualifications

  • Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
  • Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
  • Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
  • Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
  • Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
  • Requires the ability and desire to learn system/automated calibration software
  • Ability to calibrate instruments both manually and using automated test procedures
  • Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
  • Must have strong verbal and written communication skills to interface with customers and peers.
  • Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
  • Understand project timeline, goals, and processes and take the lead to complete those requirements.
  • Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
  • The candidate must have a valid driver's license.
  • Excellent troubleshooting and technical skills
  • Must have the ability to lift 50 lbs and 30 lbs overhead.
  • Able and willing to work overtime as needed
  • Flexibility to work weekends


About Keysight Technologies, Inc

Keysight Technologies, Inc. is a leading technology company that helps its engineering, enterprise and service provider customers optimize networks and bring electronic products to market faster and at a lower cost. Keysight's solutions go where the electronic signal goes, from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.
Learn more about Keysight Technologies, Inc
Size
14,500 employees
Market Cap
$30.3 billion
Industry
Information Technology
Net Income
$636 million
Founded
1939
5 Year Trend
+11.2%
Revenue
$4.3 billion
NASDAQ
KEYS
* Ladders Estimates

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