Keysight Technologies, Inc

Field Service Engineer Largo, FL

Keysight Technologies, Inc • $70K — $95K *
Tallahassee, FL 32303In-Person
Technical Services
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree, University Degree, Technical School, or Military PMEL/TMDE equivalent experience
  • Minimum 5 years in Field Customer Support for Test & Measurement instruments
  • Calibration service experience with all types of Keysight Test Equipment including RF/Microwave up to 50GHz
  • Strong understanding of ISO 9001, ANSI/NCSL Z540-3, ISO/IEC 17025 standards
  • Ability to thrive with minimal supervision and maintain high ethical standards
  • Experience with automated calibration software platforms (STE, TME) is a plus
  • Strong verbal and written communication skills
  • Flexible and able to adapt to changing priorities and environments

Responsibilities

  • Perform manual and automated calibration and maintenance on Test & Measurement equipment at customer sites
  • Evaluate test failures to determine if repairs or re-alignment are necessary
  • Calibrate and adjust a range of Keysight and non-Keysight products
  • Install software and firmware upgrades, including re-imaging of instruments
  • Utilize robust computer skills, especially with automated calibration systems
  • Ensure compliance with ISO 9001 and related quality standards
  • Maintain close communication with customers to optimize their test equipment performance

Benefits

  • Work with advanced technology and instruments
  • Opportunities for professional development and training in calibration and quality standards
  • Flexible work schedule with potential for overtime and weekend work
  • Engagement in a collaborative team environment
  • Contribution to maintaining high industry quality standards
  • Chance to impact customer satisfaction through direct interface with clients
  • Exposure to diverse projects with clearly defined objectives
Full Job Description
Responsibilities

  • Perform manual and automated calibration, adjustments, preventative maintenance, and troubleshooting of Test & Measurement electronic equipment at our customer's sites.
  • Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required
  • Perform calibration and adjustment procedures on Keysight and non-Keysight products
  • Install software and firmware upgrades that may include a re-image of the customer's instrument
  • Utilize strong computer skills, including automated calibration systems
  • Understand and utilize calibration software such as STE, TME, ETMS, and PC-based software as required
  • Work and adhere to quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025 Keysight quality program
  • Assist in maintaining the Calibration team's accreditation through participation in proficiency testing, qualitymeasure assurance programs, and applicable training
  • Use excellent communication and organizational skills to interface with customers and peers effectively.
  • Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets
  • Ensure compatibility between customer expectations and support provided by Keysight Technologies.
  • Work on service assignments with clearly defined objectives
  • Location Largo, FL

Qualifications

  • Bachelor's Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience
  • Minimum of 5 years of related experience in Field Customer Support of Test and Measurement instruments.
  • Must have calibration service experience of all types of Keysight Test Equipment to include RF/ Microwave skills to 50GHz
  • Must be able to work with minimal supervision and interface effectively with fellow team members, customers, and management while adhering to the highest standards of business ethics
  • Must be knowledgeable of current quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
  • Requires the ability and desire to learn system/automated calibration software
  • Ability to calibrate instruments both manually and using automated test procedures
  • Experience using automated calibration software platforms (STE, TME, PC Based, etc.) is a plus.
  • Must have strong verbal and written communication skills to interface with customers and peers.
  • Must be flexible and capable of working in a changing priorities environment to meet strict performance metrics
  • Understand project timeline, goals, and processes and take the lead to complete those requirements.
  • Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.
  • The candidate must have a valid driver's license.
  • Excellent troubleshooting and technical skills
  • Must have the ability to lift 50 lbs and 30 lbs overhead.
  • Able and willing to work overtime as needed
  • Flexibility to work weekends


About Keysight Technologies, Inc

Keysight Technologies, Inc. is a leading technology company that helps its engineering, enterprise and service provider customers optimize networks and bring electronic products to market faster and at a lower cost. Keysight's solutions go where the electronic signal goes, from design simulation, to prototype validation, to manufacturing test, to optimization in networks and cloud environments. Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets.
Learn more about Keysight Technologies, Inc
Size
14,500 employees
Market Cap
$30.3 billion
Industry
Information Technology
Net Income
$636 million
Founded
1939
5 Year Trend
+11.2%
Revenue
$4.3 billion
NASDAQ
KEYS
* Ladders Estimates

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