As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our customers. Every day, you will work to support our advanced Stretch Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.
Day to day activities: - Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our internal and external customers
- Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently
- Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics
- Document and complete service administration activities promptly in our CRM
Desired skills: - Prior experience in a role delivering high quality, highly reliable, and highly responsive field service
- Support experience with highly specialized and complex platform technology
- Customer management and communication skills with demonstrated experience in a customer support environment
- Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction
- Prior experience performing repairs/maintenance on mechanical equipment.
- Experience using power tools and specialized equipment.
Travel:- Ability to travel up to 80% of the time
The base pay range for this position is between $73,670 to $90,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment. We are growing rapidly, building a commercial company that delivers cutting edge technology and solutions to our customers from industrial applications to logistics and warehouse solutions.
