Qualifications

• Bachelor's degree in Engineering, Electronics, or related field (or equivalent experience).
• 5+ years field service or technical support experience in complex equipment environments.
• Ability to independently diagnose and repair advanced hardware and software issues.
• Strong communication skills for both technical and non-technical audiences.
• Demonstrated leadership and mentoring experience.
• Excellent organizational and time management skills.
• Commitment to continuous improvement and innovation.

Responsibilities

• Provide professional communication to customers and stakeholders.
• Adapt communication style to meet audience needs.
• Proactively follow up with customers for satisfaction and issue resolution.
• Manage customer appointments and maintain detailed service documentation.
• Demonstrate proficiency in product lines and troubleshoot complex issues.
• Predict parts requirements for efficient service delivery.
• Serve as a technical resource and mentor for junior engineers.
• Collaborate with teams on projects and product development initiatives.
• Strategize on customer escalations and drive resolution.
• Maintain accurate records and documentation in compliance with standards.

Benefits

• Competitive insurance benefits starting day one: medical, dental, vision, and life insurance.
• 401k plans, employee stock purchase plan (ESPP), and HSAs/FSA options for financial security.
• Career development opportunities through mentorship, training, and tuition reimbursement.
• Volunteer time off and employee resource groups to foster community.
• Accrued leave policy, including paid holidays, PTO, and parental leave.
• Culture of empowerment where innovative ideas are encouraged.