BioTechne

Field Service Engineer

BioTechne • $76K — $125K *
US-Anywhere
+ 3 other locationsRemote
Pharmaceuticals & Biotech
Less than 5 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Education: Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
  • Skills: Proficient in troubleshooting, root cause analysis, customer service, technical documentation, and communication.
  • Experience: At least 3 years in field service engineering within life sciences, diagnostics, or medical devices.
  • Willingness to travel extensively, with up to 85% domestic travel and occasional international travel.
  • Physical ability to lift and move equipment and work in confined spaces.

Responsibilities

  • Install, maintain, troubleshoot, and repair life sciences instrumentation at customer sites.
  • Provide both remote and onsite technical support for customers and internal teams.
  • Investigate and analyze technical issues, performing root cause analysis and corrective actions.
  • Conduct testing and validation to ensure system performance meets standards.
  • Document all service activities and maintain accurate maintenance records.
  • Identify and address customer concerns, providing feedback to internal teams.
  • Maintain up-to-date technical knowledge of products and service procedures.

Benefits

  • Comprehensive insurance benefits starting on day one including medical, dental, and vision.
  • 401k and employee stock purchase plan to support financial planning.
  • Opportunities for career development through mentorship and tuition reimbursement.
  • Paid volunteer time off and community engagement events fostering a sense of belonging.
  • Accrued leave policy includes generous paid time off and parental leave.
Full Job Description


Pay Range:
$76,500.00 - $125,700.00
The posted range is an estimate of what Bio-Techne expects to pay for this position. Factors such as candidate experience, skills, qualifications, and location may influence the final compensation offered.

Job Purpose

The Field Service Engineer provides remote and onsite technical support for pre-sales and post-sales activities related to advanced life sciences instrumentation. This role installs, maintains, troubleshoots, and repairs equipment while ensuring customer satisfaction through effective technical solutions.

We prefer this candidate to be commutable to Boston, New York, or San Francisco but will consider candidates located anywhere in the U.S.

Responsibilities
  • Install, maintain, troubleshoot, and repair instrumentation and related systems at customer sites.
  • Provide remote and onsite technical support for customers and internal stakeholders.
  • Investigate technical issues, perform root cause analysis, and implement corrective actions.
  • Conduct testing, validation, and basic laboratory procedures to verify system performance.
  • Document service activities, maintenance records, and customer interactions.
  • Identify customer concerns and communicate feedback to internal teams.
  • Maintain in-depth technical knowledge of products and service procedures.
  • Manage service assignments independently and meet deadlines.
  • Collaborate with cross-functional teams to support customer success.
  • Travel extensively to customer locations for installations and repairs.

Qualifications
  • Education: Associate or Bachelor degree, technical certification, or equivalent experience in engineering, life sciences, or related field.
  • Skills: Troubleshooting, root cause analysis, customer service, technical documentation, hardware/software support, and communication skills.
  • Experience: Minimum 3 years of field service engineering experience in life sciences, diagnostics, medical devices, or related industries.
  • Working Conditions: Remote field-based role with up to 85% domestic travel and occasional international travel.
  • Physical Requirements: Ability to lift and move equipment, work in confined spaces, and perform hands-on technical work.


Why Join Bio-Techne:
  • We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
  • We invest in our employees' financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
  • We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
  • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
  • We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

About BioTechne

Bio-Techne Corporation develops, manufactures, and sells life sciences tools, diagnostics, and reagents worldwide. The company operates in three segments: Protein Sciences, Diagnostics and Genomics, and Clinical Controls. The Protein Sciences segment offers proteins and reagent solutions, including cytokines and growth factors, antibodies, immunoassays, biologically active small molecule compounds, tissue culture reagents, and T-Cell activation technologies. The Diagnostics and Genomics segment provides blood chemistry and blood gas quality controls, hematology instrument controls, diagnostic immunoassays, and other bulk and custom reagents for the in vitro diagnostic market. The Clinical Controls segment offers a range of products comprising Thrombin Generation Assays, and quality controls and calibrators for various clinical instruments. The company was founded in 1976 and is headquartered in Minneapolis, Minnesota.
Learn more about BioTechne
Size
2,600 employees
Market Cap
$12.9 billion
Industry
Pharmaceuticals & Biotech
Net Income
$174.9 million
Founded
1981
5 Year Trend
+14.5%
Revenue
$798.9 million
NASDAQ
TECH
* Ladders Estimates

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