Position: Field Service EngineerLocation: Santa Clara, CAAmphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Field Service Engineer to join our Cable Backplane Systems team located in Santa Clara, CA.
Our customers' success depends on reliable, high-performance interconnect solutions-and our ability to keep those systems running smoothly. As a Field Service Engineer, you'll be the technical expert on the front lines, providing hands-on support, troubleshooting, and maintenance to ensure our products deliver exceptional performance in real-world applications. You'll work closely with customers and internal teams to resolve complex technical issues, install and service equipment, and maintain strong relationships built on trust and results.
RESPONSIBILITIES: - Serve as the primary technical contact for on-site support, installation, and maintenance of Amphenol products
- Diagnose and resolve complex interconnect issues in the field, including signal transmission and mechanical fit
- Provide post-sales service and technical assistance to ensure customer satisfaction and product reliability
- Collaborate with engineering, product development, and sales teams to relay field feedback and drive continuous improvement
- Deliver training and support to customers on product usage, maintenance, and troubleshooting
- Document service activities, technical findings, and customer interactions
- Travel to customer sites as needed to provide timely and effective service; this likely require significant travel on very little notice
QUALIFICATIONS: - Bachelor's degree in Electrical Engineering, Electrical Engineering Technology , Mechanical Engineering or Mechanical Engineering Technology
- 5+ years of experience in field service, technical support, or hands-on engineering roles
- Familiarity with interconnect systems, signal integrity, and electrical testing
SKILLS:- Strong diagnostic and problem-solving abilities in electrical and/or mechanical domains
- Excellent communication skills across technical and non-technical teams
- High-level customer service mindset with a focus on building long-term relationships
- Ability to work independently in dynamic environments and deliver results under pressure
- Organized, detail-oriented, and capable of managing multiple service engagements
