Job Summary & ResponsibilitiesField Service/Support Engineer (Levels 1 through 6): Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
Qualifications- Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
- Strong analytical and problem-solving skills with the ability to diagnose complex technical issues
- Proven ability to interpret engineering drawings, schematics, and technical documentation
- Demonstrated proficiency with standard engineering tools, test equipment, and software
- Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
- Ability to work independently and collaboratively in fast-paced, customer-focused environments
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Willingness to travel as required for customer support, training, or project execution
- Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required
Compensation & Growth• Base Salary Range:
$93,600.00 - $140,400.00, offered in good faith and based on experience, location, and qualifications.
- Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
