Job Description

About the Role

We are seeking a highly organized, customer-focused Field Service Account Manager to join our Customer Service team at our U.S. headquarters in Branford, Connecticut. This is a unique opportunity to serve as the key link between customers, field service professionals, and internal teams while helping drive exceptional service experiences.

What You'll Do

As a Field Service Account Manager, you will coordinate and manage a wide range of customer service activities, including installations, maintenance visits, troubleshooting support, training programs, qualifications, and other field service projects.

Key responsibilities include:

• Manage customer relationships and support business development within the Field Service area.
• Prepare service quotations and process service orders through invoicing.
• Coordinate field service schedules and assignments for technicians, trainers, qualification experts, and external service providers.
• Review service reports and develop follow-up actions, including spare parts recommendations and service proposals.
• Serve as the primary point of contact for customer documentation requests and compliance requirements.
• Prepare and distribute project-related documentation, including risk assessments, method statements, insurance certificates, and work permits.
• Handle customer service inquiries and complaints with professionalism and urgency.
• Collaborate with international subsidiaries and service teams to ensure seamless project execution.
• Organize training programs for technicians and service personnel.
• Provide coaching and technical support to the Field Service Coordinator.

What Makes You Successful

We're looking for someone who thrives in a fast-paced environment and enjoys coordinating multiple projects while maintaining excellent customer relationships.

If you are passionate about customer service, project coordination, and supporting cutting-edge pharmaceutical manufacturing technology, we'd love to hear from you.

Qualifications

What You Bring to the Team:

Strong organizational and project coordination skills

Excellent customer service and communication abilities

Attention to detail and the ability to manage multiple priorities

Experience working with technical service teams or industrial equipment environments

Proficiency with Microsoft Office and ERP systems

Strong problem-solving and decision-making skills

The ability to work independently and collaboratively across departments

This position is initially fully onsite at our U.S. headquarters. After training, there may be an opportunity to transition to a hybrid schedule with approximately 60% onsite presence.

Additional Information

Benefits: We offer medical and dental plans (the company pays 83% of the premium for employees and eligible dependents); company-sponsored health reimbursement accounts (HRA), Flexible Spending Accounts (FSA) for medical and/or dependent care, company-paid short-term and long-term disability plans, company-paid life insurance and AD&D plan; voluntary vision plan; voluntary pet insurance; voluntary identity theft protection plans; voluntary life, and dependent life plans at discounted group rates; a 401k retirement plan with a 4% company match, company paid holidays and generous a PTO plan.

Should you meet the above requirements and qualifications and feel like this position seems like a perfect fit for you, please submit your resume along with a cover letter including your salary expectations.

Bausch+Stroebel's US Headquarters is located in Branford, CT

https://us.bausch-stroebel.com/