Role SummaryAs a
Field Sales Territory Manager, you will serve as the on-the-ground face of Imprint's co-branded credit card programs in retail environments. In this role, you will work directly with store associates and members to drive card acquisition, improve program penetration, and deliver a best-in-class customer experience. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment and is passionate about combining sales excellence with genuine customer service.
Locations: New York, Philadelphia, Dallas, San Francisco, Los Angeles, Cincinnati.
What Success Looks Like in the First 90 Days- Established trusted relationships with store associates and management across your assigned retail locations, with measurable improvement in associate engagement and program enthusiasm
- Demonstrated consistent application volume performance, meeting or exceeding daily and weekly acquisition targets within your territory
- Completed onboarding and product certification, with clear fluency in credit card features, benefits, objection handling, and compliance requirements
- Built familiarity with Imprint's performance tools and reporting cadence, with a clear personal plan for driving greater cardholder penetration across your retail footprint
Responsibilities- Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers
- Train and coach retail store associates on card sales techniques, objection handling, and program value-building their confidence and capability to independently drive card applications
- Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests
- Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish
- Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment
- Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager
- Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience
- Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales
- Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy
- Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons
QualificationsRequired- 4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus
- Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment
- Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates
- Comfort working in a dynamic, field-based role with regular travel across assigned retail locations
- Ability to adapt quickly to changing store environments, business priorities, and customer needs
- Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided
- High school diploma or equivalent required
- Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs
Nice to Have- Experience in fintech, payments, or co-branded credit card programs
- Background working within or alongside a brand with a significant retail footprint
- Familiarity with training or coaching retail associates in a sales capacity
- Bilingual language skills
- Experience working in a performance-based or variable compensation environment
Perks & Benefits- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
