Job DescriptionWhere you'll be:This position will be based at our Corporate Headquarters located in Charlotte, NC.
About the Role:The Field Quality Engineer plays a critical role in driving product quality and consumer satisfaction for the Wellbeing & Small Domestic Appliances (WB&SDA) business in North America. As part of the Global Quality & Compliance organization, this role serves as the Voice of the Consumer (VoC) lead-translating field performance data into actionable insights that improve product reliability and customer experience.
Working cross-functionally with Customer Service, Sales, Supplier Quality, R&D, Product Care, and Brand Licensing teams, the Field Quality Engineer drives issue resolution, supports root cause analysis, and ensures continuous improvement across the product lifecycle. This role is highly collaborative and data-driven, with a strong focus on field performance, problem-solving, and proactive quality improvements.
Key Responsibilities:- Collect, analyze, and synthesize Voice of Consumer data including warranty claims, service data, returns, and customer feedback
- Identify trends and emerging quality risks, translating insights into actionable improvement initiatives
- Lead root cause analysis (e.g., 8D, 5 Whys) and drive cross-functional alignment on corrective actions
- Track and manage quality issues, ensuring timely escalation, resolution, and follow-up across stakeholders
- Partner with Supplier Quality, R&D, and Product Care teams to implement corrective actions and improve product performance
- Own and continuously improve regional field quality reporting, including KPIs, scorecards, and trend analysis
- Coordinate return and analysis of defective products and components to support technical investigations
- Support new product development by providing field insights, quality targets, and performance expectations
- Deploy quality improvement tools such as service bulletins and troubleshooting guides to field teams
- Support training, technical guidance, and feedback loops with service technicians and Customer Service teams
- Contribute to Brand Licensing quality activities, ensuring licensed products meet Electrolux standards
- Collaborate across global and regional teams to share best practices and improve quality processes
Minimum Qualifications:- Bachelor's degree in Engineering or related technical field; equivalent experience considered
- Experience in quality engineering, field quality, or product performance analysis within a manufacturing environment
- Strong analytical and problem-solving skills with experience in root cause methodologies (8D, 5 Whys, etc.)
- Working knowledge of manufacturing processes and product development lifecycle
- Experience analyzing warranty, service, or consumer data to drive improvements
- Strong communication and cross-functional collaboration skills
- Willingness to travel within North America as needed - 20%
Preferred Qualification:- Experience in consumer durable goods or appliance industries
- Familiarity with quality tools and methodologies (Six Sigma, FMEA, SPC)
- Knowledge of product functionality, components, and common failure modes
Benefits include:- Flexible work hours/hybrid work environment (80 / 20)
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution.
- Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service
Please be advised that we are unable to offer visa sponsorship for this position at this time.Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en
