Lowe’s

Field PROvider Manager

Lowe’s$88K — $105K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business or related field, or equivalent experience
  • 7+ years in installation services, home improvement, field operations, or provider management
  • 7+ years managing third-party service providers or Independent Service Providers
  • Experience collaborating with providers to meet customer experience goals
  • Strong track record in performance metrics monitoring and corrective actions
  • Proficiency in conducting business reviews and field audits
  • Knowledge of compliance, safety, quality, and operational requirements

Responsibilities

  • Manage relationships with Independent Service Providers in designated markets
  • Act as primary contact for provider performance and execution
  • Conduct structured business reviews using insights and performance data
  • Document action plans with timelines and ensure follow-through
  • Perform jobsite inspections and service audits, addressing non-compliance
  • Validate staffing plans and readiness to meet demand
  • Identify and address capacity shortfalls and escalate issues as needed
  • Support onboarding of new providers, ensuring operational readiness
  • Collaborate with various teams to resolve customer-related issues
  • Share insights with the national teams regarding trends and recommendations

Benefits

  • Collaborative work environment across various operational teams
  • Opportunities for professional development and skills enhancement
  • Engagement with a diverse range of Independent Service Providers
  • Access to performance data and analytics tools for insight-driven decision making
  • Possibility of travel within assigned markets to strengthen relationships with providers
Full Job Description
Your Impact

The Field Provider Manager (FPM) drives execution of the Installed Services provider operating model across assigned markets. This role manages Independent Service Provider (ISP) performance to ensure capacity, quality, compliance, and customer experience standards are met. The FPM uses business reviews, jobsite inspections, service audits, corrective action plans, and provider engagement to improve execution and resolve performance gaps. This role also validates local provider readiness and capacity to support demand targets. The FPM partners with National Installation Merchants, Services Operations, Provider Experience, and Store teams to resolve issues and share field insights. Success is measured by provider KPI attainment, reliable labor capacity, compliance adherence, improved customer outcomes, and sustained performance improvement.

What You Will Do
  • Manage day-to-day relationships with Independent Service Providers across assigned markets.
  • Serve as the primary field point of contact for provider execution, capacity, and performance.
  • Conduct structured business reviews using CBR insights and local performance data.
  • Document action plans, owners, timelines, and follow up to ensure completion.
  • Perform jobsite inspections, service audits, coaching, corrective actions, and escalations when standards are not met.
  • Validate provider staffing plans, schedules, and readiness to support demand and capacity targets.
  • Identify and resolve local capacity shortfalls through provider action plans and appropriate escalations.
  • Support onboarding readiness for new or expanded providers, including licensing, training, system access, and operational readiness validation.
  • Partner with Store-based PRO Services Field Managers and SSC teams to resolve provider-related customer issues and execution barriers.
  • Share structured field insights with the National Installation Merchant and Provider Experience teams, including root causes, trends, competitive insights, and recommendations.
  • Ensure provider technology adoption and data accuracy to support performance tracking and forecasting.


Minimum Qualifications
  • Bachelor's degree Business or Related field or equivalent years of experience in lieu of education requirement, if applicable
  • 7+ years of experience in installation services, home improvement, field operations, provider management, or a related industry.
  • 7+ years of experience managing third-party service providers, contractors, vendors, or Independent Service Providers.
  • Experience working directly with Independent Service Providers to deliver customer experience and operational performance goals.
  • Demonstrated ability to monitor performance metrics, identify gaps, and drive corrective actions.
  • Experience conducting business reviews, field audits, inspections, or operational performance reviews.
  • Strong customer service, issue resolution, and cross-functional partnership skills.
  • Working knowledge of licensing, compliance, safety, quality, and operational readiness requirements.
  • Ability to analyze performance data and translate insights into action plans.
  • Ability to travel within assigned markets as needed.


Preferred Skills/Education
  • Financial acumen, including ability to understand capacity, productivity, performance trends, and business review metrics.
  • Experience supporting provider onboarding, technology adoption, or compliance management.
  • Active applicable Trade or Business License (e.g. General Contractor license, Lead Paint Certification)


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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