Job DescriptionLeadership, Communication & Decision Framework
- Take ownership of daily field operations, technician coordination, and project execution with minimal supervision
- Communicate with leadership when clarification or guidance is needed
- Recognize when decisions may affect system design, client expectations, or project profitability and escalate appropriately
- Maintain clear and timely updates regarding project progress, risks, or jobsite challenges
- Demonstrate sound judgment and professionalism when navigating complex technical projects and field situations
Key Responsibilities Field Project Management
- Manage residential AV, networking, surveillance, lighting, and shading integration projects from installation through completion
- Review project scope, drawings, and system documentation prior to installation to ensure field readiness
- Conduct site visits to oversee installations, troubleshoot issues, and support technicians
- Coordinate with clients, contractors, and internal teams to maintain project alignment and timelines
- Ensure installations follow company standards and industry best practices
Project Planning & Readiness
- Review project documentation, floor plans, and system designs before technicians are deployed
- Ensure projects are prepared with required materials, equipment, and documentation
- Identify potential issues or missing components prior to installation
- Coordinate equipment procurement and material staging
- Work with leadership to prioritize projects and allocate resources appropriately
Team Leadership & Technician Management
- Lead and supervise installation technicians in the field
- Ensure technicians remain productive and follow installation standards
- Provide mentorship and technical guidance to technicians and junior staff
- Communicate regularly with field teams to maintain accountability and workflow efficiency
- Assist with onboarding and training of new technicians
Quality Control & Project Completion
- Ensure installations meet quality standards and client expectations
- Oversee punch lists, system testing, commissioning, and final project completion
- Address service items and installation issues in a timely and professional manner
- Maintain high standards of workmanship across field operations
Communication & Coordination
- Serve as the primary connection between field teams, office staff, and leadership
- Provide regular project updates including progress, challenges, and completion timelines
- Escalate decisions involving system design changes, cost implications, or project profitability when necessary
- Maintain accurate documentation and updates in project management platforms
- Seek guidance when technical or project decisions fall outside the established scope
QualificationsRequirements
- 5+ years experience in residential AV or smart home integration
- 3+ years hands-on installation experience as a technician or lead technician
- Experience leading technicians or installation teams
- Strong knowledge of AV systems, networking, surveillance systems, lighting control, and shading systems (Crestron, Lutron, Saavant)
- Ability to read and interpret system drawings and floor plans
- Familiarity with project management and documentation platforms
- Ability to travel to project sites
- Valid driver's license
Additional InformationCompensation Full-time position
$100,000 - $120,000 annual salary, depending on experience.
