Title: Field Performance ManagerReports To: Senior Manager Sales and PerformanceLocation: Remote - U.S. based (Preference for candidates located in Texas, California, or Florida) Competencies - Adaptability
- Planning and Organizing
- Relationship Building
- Problem Solving
- Decision Making
- Negotiating
- Communication
- Team Work
Job Duties - Create and implement Franchise Performance improvement plans on key accounts
- Support insurance programs & initiatives by ensuring compliance of each insurance company's guidelines / SOP's
- Complete shop reviews & analysis on compliance & performance and report results to the organization
- Create and develop centralized review operation that provides additional coaching and support to franchises
- Develop best practices and manage estimating system profiles at the shop and partner level to create consistency
- Manage and monitor estimating systems for proper usage, assignment volume and estimator performance
- Collaborate with other departments to align the goals of the client services department with other areas of the business.
- Continually assess key account performance and provide shop specific coaching to improve results
- Represent and promote ProColor at industry events, conferences and tradeshows as needed
- Create presentations and communicate monthly/quarterly results with strategic partners during reoccurring insurance performance meetings
- Look for ways to improve and streamline shop processes and adherence to insurance and fleet program expectations
- Other related duties as assigned
Requirements- Minimum of (5) years of experience in the automotive market sector and insurance claims experience
- Experience managing DRP programs
- Ability to write, review and provide coaching on estimates in CCC and Mitchell
- Minimum of (3) years of experience managing insurance and/or body shop personnel
- High degree of resourcefulness, flexibility, and adaptability.
- Good organizational, time management and prioritizing skills.
- Able to effectively communicate both verbally and in writing.
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
Work Conditions#driveyourcareerwithus
Equal Opportunity Employer
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