JOB DESCRIPTION:The
Field Operations Consultant provides world-class support to Franchisees and Center Managers and effective coaching to meet or exceed Sales, Car Count, and Customer Experience metrics. Be a subject matter experience on the Meineke Model to improve franchisee performance and profitability, while protecting Meineke's brand image, service, and quality standards
How you will Own It: - Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
- Center support through in-center visits and virtual coaching sessions with a focus on multi-unit franchisees (owning 5+ locations)
- Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
- Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements
- Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.
- Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.
- Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction
- Focus on strategic and tactical processes to improve the center's customer experience through measurable systems.
- Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.
- Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually
- Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed.
- Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology.
- Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.
- Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.
- Communicate and implement new/current company initiatives.
- Responsible for ensuring the timely, and accurate reporting for the territory
- Understand and deliver the obligations within the franchise agreement.
What you'll Bring: - 7 years Automotive experience in sales, service, or operations
- 2 years of multiunit management experience a plus
- Strong analytical, communication, and presentation skills
- Ability to influence and implement positive change to drive the best result for the company
- Knowledge and understanding of point of sales systems and other software solutions.
- Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs is preferred.
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Position Location:
Tennessee
Compensation Range:
$66,500.00 - $118,800.00
Compensation Frequency:
Annual
Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Get early access to 50% of your earned wages at any time through our myFlexPay program.
