Compass

Field Implementation Manager- Charlotte, NC

Compass$74K — $110K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Operations, Hospitality, or related field
  • 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
  • Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
  • Strong problem-solving, communication, and documentation skills
  • Ability to manage multiple priorities independently and collaboratively
  • Skilled in translating business needs into functional requirements

Responsibilities

  • Gather and document functional and technical requirements from field teams
  • Test and validate system functionality to meet business needs
  • Identify inefficiencies and recommend optimizations
  • Collaborate with stakeholders, developers, and IT teams to deliver solutions
  • Support data migration, integrations, and new feature implementation
  • Maintain documentation standards and deliverables
  • Provide end-user support, troubleshooting, and training

Benefits

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
  • Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Full Job Description
  • Pay Range: 74,000.00- 110,000.00
    *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

Job Summary

This role supports Canteen's Smart Tech platform, focused on unattended retail solutions across the U.S. The Business Systems Analyst will work closely with the Field Implementation team to gather business requirements, develop training materials, support system rollouts, and ensure the platform aligns with operational needs.

Key Responsibilities
  • Gather and document functional and technical requirements from field teams
  • Test and validate system functionality to meet business needs
  • Identify inefficiencies and recommend optimizations
  • Collaborate with stakeholders, developers, and IT teams to deliver solutions
  • Support data migration, integrations, and new feature implementation
  • Maintain documentation standards and deliverables
  • Provide end-user support, troubleshooting, and training
  • Monitor system performance, data integrity, and usage trends
  • Coordinate with third-party vendors and consultants
  • Resolve system issues through creative problem-solving
  • Manage competing priorities and build consensus across user groups
  • Build strong relationships across all levels of the organization


Qualifications
  • Bachelor's degree in Business, Operations, Hospitality, or related field
  • 3+ years of experience with Microsoft Dynamics 365 CRM/Field Service Mobile
  • Advanced proficiency in Excel, PowerPoint, Teams, and Outlook
  • Strong problem-solving, communication, and documentation skills
  • Ability to manage multiple priorities independently and collaboratively
  • Skilled in translating business needs into functional requirements


Preferred Skills
  • Familiarity with Agile/Scrum methodologies
  • Experience with Canteen's business systems

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Req ID:1550716

Canteen

About Compass

Compass is a real estate technology company that provides an online platform for buying, selling, and renting real estate properties. The company was founded in 2012 by Ori Allon and Robert Reffkin and is headquartered in New York City. Compass has raised over $1.5 billion in funding and has expanded to over 350 offices in the United States, Canada, and Europe. The company's platform uses artificial intelligence and machine learning to help real estate agents better serve their clients and streamline the buying and selling process. Compass has been recognized as one of the fastest-growing real estate companies in the world and has received numerous awards for its innovative technology and exceptional customer service.
Learn more about Compass
Size
19,000 employees
Market Cap
$910.4 million
Industry
Founded
1941
5 Year Trend
+102.9%
NASDAQ

Similar Jobs

More Jobs at Compass

More Consumer Technology Jobs

Find similar Field Implementation Manager- Charlotte, NC jobs: