This position is hybrid-based to Biogen's Cambridge MA offices with in-office presence, however there may be exceptions for strong US-Remote based talent to be considered.
About This Role:As the Field Excellence Lead, you will play a pivotal strategic role in maximizing the effectiveness, consistency, and impact of our customer-facing field teams within Biogen's Commercial division. Your focus will be on translating brand and enterprise strategies into actionable field-ready execution by shaping operating models, call planning, targeting, performance management, and field enablement capabilities. Acting as a central orchestrator between Headquarters and the Field, you will ensure seamless integration, scalability, compliance, and adoption of strategies, analytics, systems, and working methodologies. This critical leadership position sits within North America Commercial Operations, where you will translate portfolio and therapeutic area strategies into field-ready execution, collaborating closely with Therapeutic Area leadership, Sales leadership, Business Intelligence & Operations (BIO), Marketing, Market Access, Medical, Finance, and IT to drive field effectiveness and execution rigor.
What You'll Do:- Translate data-backed insights into actionable field plans to drive performance.
- Develop and scale best practices generated by field teams into national action plans.
- Serve as the voice of the field, improving field-readiness of operations and home office deliverables.
- Drive adoption of Commercial Operation deliverables, including communications, CRM, and training.
- Lead TA-specific special projects, aligning field effectiveness priorities with DGMs and Sales VPs.
- Collaborate with cross-functional teams to ensure integrated and compliant operations.
- Shape and optimize operating models, call planning, and targeting for enhanced field performance.
- Enhance performance management and field enablement capabilities.
- Partner with Therapeutic Area and Sales leadership to execute strategic initiatives.
- Manage stakeholder relationships to ensure effective communication and collaboration.
- Continuously assess and improve field effectiveness through analytics and systems integration.
Who You Are:You have a knack for translating strategic visions into operational realities, with a proven ability to influence in matrix environments without direct authority. Your executive presence makes you credible with both senior leaders and field teams, and you excel in storytelling and stakeholder management. You thrive on driving results, are passionate about enabling teams, and possess a strong ability to navigate complex systems and analytics for optimal field execution.
Required Skills:- Bachelor's degree required; Advanced degree (MBA, MSc, PhD) preferred.
- At least 7 years of experience in biotech/pharma field sales and commercial sales operations, having led sales teams at the regional level before advancing into sales operations/HQ roles.
- Proven success in translating strategy into operational execution.
- Experience with CRM platforms, with Veeva strongly preferred.
- Strong communication, storytelling, and stakeholder management skills.
- Executive presence and ability to influence in matrix environments.
Preferred Skills:- Experience in Pharma Marketing and Pharma Analytics.
- Demonstrated ability to lead field effectiveness-related priorities.
- Strategic thinking with a focus on scalability and compliance.
Job Level: Management
Additional InformationThe base compensation range for this role is: $162,000.00-$223,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees' and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Job Level: Management
