The Opportunity:

Roche Support Network is dedicated to providing exceptional support to customers.

• As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.

• You will offer valuable service to laboratory customers in your assigned territory.

• The role involves routine technical support, on-site service, repair, and installation of Roche products.

• You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.

• The position requires diagnosing and resolving mechanical, hardware, software, and system failures.

• You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.

Who You Are:

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.

• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.

• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

• The ability to travel, including overnight travel, is a requirement for this role.

Preferred Qualifications:

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Relocation benefits are not available for this job posting.

This is a field-based rolethatrequires daily travel and up to 60% overnight travel. Ideal candidate to live within the territory.

The expected salary range for this position based on the primary location of Utah is $71,100 and $132,000 of hiring range.Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.A discretionary annual bonus may be available based on individual and Company performance.This position also qualifies for the benefits detailed at the link provided below.

*LI-MG5