Location: Ohio, Kentucky, Indiana and West Virginia (Ideal candidate to live within the Louisville/Lexington/Cincinnati, I-71/I-75/I-64 triangle)

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative
diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines and provide valued service to your laboratory customers in an assigned territory. This position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies. Product Responsibility: Clinical chemistry, Immunoassay and lab automation.

• Provides routine technical support to customers on operational and maintenance aspects of system equipment.

• Performs on-site service, repair and/or installation of company product(s). This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.

• Serves as customer contact on routine technical and service-related problems. Receives training and delivers service within the normal scope of the position. Follows documented practices, policies and procedures in providing repair and installation support.

• Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines the most cost-effective repair/resolution to minimize customer downtime.

• Provides analysis, feedback and recommendations on product failure trends and serviceability issues. Documents all activity in a manner compliant with the company's quality procedures. Specialized knowledge generally of a particular area, system or equipment. Requires specific training and certification.

• Applies some advanced skills to the position or specialization. May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position. Duties are generally routine, but may include non-routine tasks.

• Resolves most questions and problems and refers only the most complex issues to higher levels.

• Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

This is a field based role.

Who You Are

• High school diploma and 2 years of technical school or equivalent military training or work experience are required.

• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.

• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

• The ability to travel, including overnight travel, is a requirement for this role.

Preferred Requirements

• 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.

• Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.

• The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

The expected salary range for this position based on the primary location of Kentuckyis 71,100.00 - 132,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Are you ready to apply?

Relocation benefits are not available for this position.