The PositionThe Opportunity:Roche Support Network is dedicated to providing exceptional support to customers.
- As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines.
- You will offer valuable service to laboratory customers in your assigned territory.
- The role involves routine technical support, on-site service, repair, and installation of Roche products.
- You will serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- The position requires diagnosing and resolving mechanical, hardware, software, and system failures.
- You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.
Who You Are:- High school diploma and 2 years of technical school or equivalent military training or work experience are required.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
- The ability to travel, including overnight travel, is a requirement for this role.
Preferred Qualifications:- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.
Relocation benefits are not available for this job posting.
This is a field-based role. The territory is Austin, TX. Ideal candidate must reside in the territory. This role requires daily travel and up to 30% overnight travel.
The expected salary range for this position based on the primary location of Texas is $71,000 and $132,000 of hiring range.
Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
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