Job DescriptionSAIC is seeking a
Field Service Representative (FSR) Lead to support the U.S. Army's
Maneuver Short-Range Air Defense (M-SHORAD) program. The FSR Lead will provide onsite technical expertise, leadership, and coordination for fielding, operation, troubleshooting, and sustainment of the M-SHORAD system across CONUS and potentially OCONUS locations.
This role will serve as the senior onsite technical focal point for both the customer and SAIC, overseeing a team of FSRs, ensuring high system availability, and driving consistent execution of maintenance and training activities in support of mission readiness.
Responsibilities- Lead FSR Team Operations
- Provide day-to-day leadership, tasking, and oversight of a team of field service representatives supporting M-SHORAD units.
- Serve as primary onsite interface with government leads, unit leadership, and SAIC program management.
- Coordinate FSR schedules, deployment rotations, travel, and coverage to meet operational requirements.
- Technical Support & Maintenance
- Provide advanced troubleshooting, fault isolation, and corrective actions on M-SHORAD platforms and subsystems (e.g., sensors, weapons, mission equipment, C2, communications, power).
- Guide and mentor FSRs in diagnosing hardware, software, and integration issues; escalate complex issues to engineering teams as required.
- Perform and oversee preventive and corrective maintenance, inspections, system upgrades, and modifications in accordance with technical manuals and approved procedures.
- Ensure accurate use of test equipment, diagnostic tools, and software utilities.
- Fielding, Integration & Configuration Management
- Support new system fielding, platform integration, and acceptance testing activities.
- Validate configurations, load software and firmware updates, and confirm system operation post-maintenance or modification.
- Maintain configuration control and documentation for all assigned systems.
- Customer Interface & Reporting
- Provide technical briefings, status updates, and recommendations to military leadership and program stakeholders.
- Capture, track, and report system performance, failures, maintenance actions, and trends using government and SAIC reporting tools.
- Contribute to root cause analyses and corrective action plans for recurring issues.
- Training & Documentation
- Plan and conduct operator and maintainer training for unit personnel, including new equipment training (NET), sustainment training, and on-the-job instruction.
- Develop or refine training materials, checklists, quick-reference guides, and standard operating procedures (SOPs).
- Provide feedback to engineering and logistics teams to improve manuals, troubleshooting guides, and technical data.
- Safety, Compliance & Quality
- Ensure all activities are performed in accordance with Army regulations, safety standards, and site policies.
- Enforce adherence to quality, security, and export control requirements throughout maintenance and support operations.
- Identify and implement process improvements to enhance reliability, maintainability, and supportability of the M-SHORAD system.
QualificationsEducation Requirements:- Bachelor's degree in a related technical field and five (5)+ years of relevant field service/maintenance experience; Additional six (6) years' experience can be considered in lieu of degree (per contract vehicle).
Clearance Requirements:- Active Secret security clearance or the ability to obtain and maintain one; U.S. Citizenship required.
Required Skills:- Prior experience as a Field Service Representative, Senior Maintainer, or similar role in support of U.S. Army weapon systems, ground combat platforms, air defense, C2, or sensor systems.
- Demonstrated experience leading or supervising field service teams, maintenance sections, or technical support personnel in an operational environment.
- Strong understanding of troubleshooting methodologies across hardware, software, networks, and vehicle/platform integration.
- Ability to read, interpret, and apply technical manuals, engineering drawings, and schematics.
- Proficiency with standard Army maintenance processes and tools (e.g., 5988-E / 2404, GCSS-Army or equivalent).
- Ability and willingness to travel and/or deploy to austere environments, including OCONUS, for extended periods as required by the mission.
Desired:- Direct experience with air and missile defense systems.
- Experience supporting combat vehicle platforms, including integration of mission equipment.
- Prior military service in an air defense, combat arms, or related technical MOS (e.g., 14-series, 25-series, 91-series).
- Familiarity with Army test equipment and diagnostic tools, including BIT/BITE and platform-specific tools.
- Experience with formal training delivery, instructor roles, or training development.
- Prior experience working on a major DoD acquisition or sustainment program with a prime contractor or OEM.
Physical Requirements- Ability to lift, carry, and move equipment and components up to [50] pounds.
- Ability to work in field and shop environments, including on and around tactical vehicles.
- Ability to work in varying environmental conditions (heat, cold, dust, noise) and to meet deployment medical requirements, as applicable.
