Job DescriptionThe successful candidate will be a member of the Field Engineering team providing technical support and field services in integrating, testing, modifying, and repair for the Voice Switching and Networking product line. We are seeking disciplined, effective Field Engineers with a progressive track record of excellence, using strong technical, analytical, and problem-solving capabilities. Technologies include networking, digital and analog interfacing, Internet Protocol, microprocessor and analog components, and proprietary and commercial software components.
Major Functional Areas and Description of Duties:
- Hands-on integration of software and hardware components including software installation and configuration, network configuration, and telecommunications hardware integration.
- Implements IT system solutions for networking, computing, and our propriety communications equipment including conceptional, functional, and physical views.
- Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementations.
- Conduct site surveys at customer locations to identify requirements for production and installation.
- Prepare deliverable documentation describing site requirements and system configuration.
- Install, service, and complete basic repairs of equipment at customer sites.
- Integrate mission-critical systems components and perform system debug.
- Conducts factory acceptance tests, site acceptance tests, failure location and analysis.
- Supports system production team to troubleshoot and solve production issues.
- Organize and provide detailed product and service training as necessary.
- Solve complex field issues in coordination with the system engineering and development team.
- Interface with customers.
- Provide required reports to management staff, showing customer, type of equipment involved, status, and field resolution of complex service assignments.
- May participate in remote system monitoring, maintenance, and tier 2 on call support.
Requires 80% Travel to various Data Centers in the US
We offer Medical, Dental, Vision, Basic Life, Short-Term Disability, Accident, Term Life, Whole Life, and 401k for all W2 Consultants. A benefit overview will be provided as requested.
