Field Customer Service Technician- REMOTE Rockford, Illinois

LayerZero Power Systems Inc

$72K — $114K *
US-AnywhereRemote in Rockford, IL
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of service experience with electric power systems.
  • Strong electrical and electronic troubleshooting skills.
  • Ability to read and interpret diagrams and schematics.
  • Familiar with programming printed circuit boards using PC-based software.
  • Knowledge of electrical safety protocols and appropriate PPE.
  • Military training in electronics or electrical systems is a plus.
  • Must possess a clean driving record.

Responsibilities

  • Perform startup, commissioning, and preventive maintenance on LayerZero equipment.
  • Provide on-site and remote customer support through various channels.
  • Maintain detailed service records in the LayerZero system.
  • Respond to emergency critical incidents swiftly and effectively.
  • Participate in the 24/7 incident response rotation as assigned.

Benefits

  • 100% company-paid medical, dental, and vision insurance.
  • 401(k) plan with company matching contributions.
  • 3 weeks of paid time off and 10 paid holidays annually.
  • 2 floating holidays each year.
Full Job Description
Job Type

Full-time

Description

***THIS IS A REMOTE POSITION WITH TRAVEL, Rockford, Illinois ***

Position Description: Customer Service Technician

LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Requirements

PRIMARY DUTIES:

This position includes the following primary duties:
  • Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
  • Static transfer switches
  • Power distribution equipment
  • Remote power panels
  • Provide customer support while on site and via email and phone
  • Maintain timely and detailed service records in the LayerZero system
  • Provide emergency response for critical incidents
  • Regularly scheduled time slots for 1-844-855-5977 LayerZero 24/7 incident response

Experience & Skills:
  • Service experience with electric power systems - Required.
  • Electrical and electronic troubleshooting skills - Required.
  • Ability to read diagrams and schematics - Required.
  • Familiarity with programming printed circuit boards via PC based programs - Required.
  • Safety awareness and electrical PPE knowledge - Required.
  • Electronics or electrical training from military service - Preferred.
  • Clean driving record - Required.

Education:
  • Associate degree in electrical field - Preferred.
  • Military training in electronics or electrical systems

WORK LOCATION:
  • Training to be conducted at LayerZero Headquarters in Aurora, Ohio.
  • Field service work is performed at customer sites through the US and Canada. Travel is required.
  • At times, weekends or possibly holiday work will be required.

What We Offer:
  • Competitive pay with performance incentives
  • 100% company-paid medical, dental, and vision
  • 401(k) with company match
  • 3 weeks PTO, 10 paid holidays, and 2 floating holidays


Salary Description

$35-$55 Hourly based on Experience & Skills

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