Job Description

Field Operations Intelligence & Automation Analyst (Retail Store Ops)

This position is hybrid working from our Legacy West Support Center located in Plano, Texas

About the role

The Field Operations Intelligence & Automation Analyst is responsible for designing and delivering operational reporting, insights, and automation solutions that improve visibility, prioritization, and execution across store operations.

This role partners with field leadership and cross-functional teams to translate data into clear, actionable insights and scalable reporting outputs. The position focuses on improving how operational information is delivered to the field by simplifying reporting, reducing manual effort, and enabling faster decision-making.

• Opportunity to shape how operational insights are delivered across a large store footprint
• Direct impact on improving decision-making and execution at scale
• Focus on building scalable, automated solutions rather than manual reporting processes

Responsibilities

• Leverage AI-driven analysis to identify chainwide operational efficiency opportunities and emerging performance trends
• Translate complex operational signals into actionable recommendations that improve consistency, productivity, and decision-making across the business
• Partner across systems and data sources to uncover opportunities for end-to-end efficiency improvements using advanced analytics and AI tools
• Coordinate back-end systems, workflows, and automation capabilities to deliver scalable efficiency gains across store operations
• Develop exception-based reporting logic that focuses leaders on the most important actions
• Build and maintain automated workflows to streamline report generation and distribution
• Identify and actualize opportunities for automation to improve field process to increase efficiency and accuracy
• Partner with cross-functional teams to ensure reporting aligns with business priorities and field needs
• Continuously improve reporting structure, clarity, and usability for field-facing outputs

Knowledge, skills & abilities requirements

• Experience in analytics, business intelligence, or operations reporting
• Strong proficiency in tools such as Power BI, Excel, or similar reporting platforms
• Experience with workflow automation tools (e.g., Power Automate) preferred
• Ability to translate data into clear, actionable insights for operational audiences
• Strong problem-solving and analytical thinking skills
• Experience working in a fast-paced, cross-functional environment

Competencies & attributes

Data Analytics & Insights - Analyzes data to identify trends, opportunities, and performance drivers.

Business Intelligence & Reporting - Creates dashboards and reports that support operational decision-making.

AI & Automation - Leverages AI and automation tools to improve efficiency and accuracy.

Problem Solving - Converts complex data and business challenges into actionable solutions.

Process Improvement - Streamlines workflows and drives operational efficiencies.

Cross-Functional Collaboration - Partners across teams to align analytics with business priorities.

Communication & Data Storytelling - Translates data into clear, meaningful insights for stakeholders.

Strategic Thinking - Uses data to support business goals and continuous improvement.

Project & Priority Management - Manages multiple initiatives and focuses on high-impact opportunities.

Accountability & Ownership - Takes responsibility for delivering reliable, results-driven solutions.

Working conditions & physical requirements

The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

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