We are seeking a highly motivated, customer-focused Field Application Scientist to support the successful implementation of bioanalytical kit solutions and LC-MS-based workflows. This role will serve as a technical expert for customers using kit-directed metabolomics and small-molecule analysis workflows, including sample preparation, LC-MS instrument setup, data acquisition, troubleshooting, and data evaluation.

The ideal candidate has strong hands-on LC-MS experience, excellent problem-solving skills, and the ability to communicate effectively with scientists, laboratory staff, and cross-functional internal teams.

Location: This role is a field-based role with travel. Candidates will ideally be based in Central US near a major airport.

• Provide onsite and remote technical support for customers using bioanalytical kits and LC-MS workflows.• Serve as a kit champion by representing the company at events, webinars, and customer meetings, delivering technical presentations and product demonstrations that promote LC-MS kit adoption, customer education, and market awareness.• Assist with customer onboarding, including LC system, mass spectrometer, and software setup for kit-based applications.• Troubleshoot LC-MS performance, sample preparation, method execution, and data quality issues.• Train customers on kit workflows, instrument readiness, data acquisition, and result interpretation.• Develop and support customer-facing materials, including SOPs, FAQs, troubleshooting guides, application notes, and training content.• Document customer interactions, technical issues, resolutions, and field feedback.• Partner with Sales, Product Management, R&D, and Field Science teams to improve customer success and product performance.• Provide voice-of-customer feedback to support kit development, workflow optimization, and service improvements.

• PhD degree in Chemistry, Biochemistry, Analytical Science, Bioanalytical Science, or a related field. Ph.D. in a relevant field preferred.• Minimum of 3 years of hands-on LC-MS experience, preferably with platforms from Thermo, Agilent, SCIEX, or Waters.• Practical knowledge of LC-MS method setup, tuning, calibration, maintenance, troubleshooting, and data review.• Familiarity with regulated or clinical laboratory environments, including CLIA, GLP, ISO, or similar quality systems preferred.• Prior field applications, technical support, customer success, or service experience preferred. • Experience with LC-MS-based kits, assays, or standardized workflows preferred.• Experience with software platforms such as Xcalibur, Compound Explorer, MassHunter, Analyst, Skyline, or equivalent LC-MS data analysis tools a plus.• Experience supporting small-molecule, metabolomics, or bioanalytical workflows.• Strong communication, training, and customer-facing skills.• Ability to work independently in the field while collaborating effectively with internal teams.• Willingness and ability to travel 50–60% of the time.