Position Summary

Location: Field-Based – East Region

Reporting To: Field Applications Specialist Manager, U.S. Region

Enable science. Drive adoption. Deliver customer outcomes.

At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes.

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth.

This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.

Role Purpose

As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes.

Key Responsibilities

Customer Engagement & Training

• Lead customer onboarding to ensure a seamless transition from purchase to implementation

• Deliver high-quality, application-focused training tailored to customer workflows and expertise levels

• Educate customers on best practices to maximize instrument and application performance

• Support initial setup, validation, and readiness of customer workflows

Post-Sale Technical Support & Expertise

• Provide advanced application support and troubleshooting across instruments and workflows

• Partner with customers to resolve complex technical challenges efficiently

• Serve as a trusted scientific advisor for ongoing application needs

• Escalate and coordinate resolution of complex issues with internal teams

Workflow Optimization & Adoption

• Drive utilization through proactive engagement and scientific consultation

• Advise customers on optimizing workflows and improving outcomes

• Identify gaps and recommend best-practice solutions

• Enable customers to achieve measurable success with technologies and reagents

Customer Success & Retention

• Strengthen customer satisfaction and long-term retention through consistent engagement

• Reinforce value realization and ensure achievement of intended outcomes

• Build strong, trusted relationships with scientific stakeholders

• Support broader customer success initiatives aligned to business objectives

Expansion & Opportunity Identification

• Identify opportunities to expand application usage and workflow breadth

• Surface unmet needs for additional products, reagents, or capabilities

• Partner with Account Managers and Technical Sales Specialists to support growth opportunities

• Contribute insights to territory and account development strategies

Cross-Functional Collaboration

• Partner closely with commercial, technical sales, service, and marketing teams

• Support coordinated, account-based customer engagement strategies

• Provide field insights to inform product development and training programs

• Contribute to a collaborative, team-based customer success model

What Success Looks Like

• Enables customers to achieve meaningful scientific and operational outcomes

• Accelerates onboarding and reduces time to productivity

• Minimizes technical barriers and improves implementation success

• Increases product utilization and application adoption

• Improves customer satisfaction, retention, and loyalty

• Identifies and supports account expansion opportunities

Qualifications & Experience

Required

• Bachelor’s degree in life sciences or related field

• Hands-on experience with flow cytometry applications and cell sorting

• Strong troubleshooting capabilities across complex workflows

• Ability to translate scientific concepts into practical application

• Strong training, communication, and presentation skills

• Valid driver’s license with at least 3 years of driving history

• Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

Preferred

• Advanced degree in life sciences or related field

• Experience with spectral flow cytometry

• Experience operating and troubleshooting cell sorters

• Prior customer-facing application support or training experience

• Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express

• Experience in workflow optimization and method development

• Experience working cross-functionally in commercial or field environments

• Residence in Philadelphia, PA, or Atlanta, GA

Work Environment & Travel

• Field-based role with frequent on-site and remote customer engagement

• Travel driven by customer and business needs

Salary Range Information