Description TERRITORIES: New York, New Jersey, Vermont, New Hampshire, Maine, Massachusettes, Rhode Island
The role of the Field Application Specialist I is to provide solution-oriented customer training, implementation, technical support, and troubleshooting remotely and at customer sites for bioMerieux Industrial Applications Food Safety and Quality product lines. This position is expected play a strong role in customer retention and loyalty. The Field Application Specialist I role facilitates teamwork and cooperation, contributes to efficiency and productivity, and fosters a positive work environment.
Primary Duties- Coordinate and provide customer product training, implementation support, ongoing technical support
- Respond to customer needs and internal inquiries, including accurate documentation in CRM, meeting regulatory standards and requirements
- Provide consistent follow-up to meet customer satisfaction and other key performance indicators
- Provide efficient territory management, adhere to expense budget and support revenue objectives
- Travel outside of territory as needed to support overall team and departmental performance
- Complete all regulatory, departmental and product training as required in role and agreed upon with Manager
- Perform all work in compliance with company quality procedures and standards.
- Perform other duties as assigned.
Qualifications- Bachelor degree required microbiology, biological sciences or similar technical fields and no previous experience.
- OR HS Diploma/GED and 4 years of experience in microbiology laboratory or biological sciences experience
Preferred- 1-3 years related microbiology laboratory or biological sciences experience (strong preference for Food Industry)
Knowledge, Skills, and Abilities- Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
- Effective and efficient problem analysis that leads to high-quality decisions.
- Written Communications - including the ability to communicate technical data in written form
- Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
- Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
- Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
- Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel
Advanced: demonstrates deep knowledge; manages complex tasks and integrates multiple tools independently - English fluency required and Spanish language capability is a plus
- Able to work independently
Working Conditions and Physical Requirements- Ability to remain in stationary position, either sitting or standing, for prolonged periods.
- Ability to ascend/descend stairs, ladders, ramps, and the like.
- Ability to wear PPE correctly most of the day.
- Valid US Driver's License; ability to travel by train, ride sharing/taxi, plane, automobile
Working Conditions & Travel- Domestic travel required: 60% and International travel required: 5%
- Total travel: 65%
- Company Car is included for this position
The estimated salary range for this role based in the field is between $78,500 - 92,900. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.
In addition, bioMérieux offers a competitive Total Rewards package that may include:
• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves
