JOB TITLE: Field Application Specialist
LOCATION: Hawthorne, NY (on-site) + travel required (continental United States)
TYPE: Full time, regular
COMPENSATION: $100,000 - $130,000/yr
Role Summary: The
Field Application Specialist will play a critical role in supporting the successful implementation, adoption, and ongoing use of Clarapath's SectionStar• and TrimStar Pro• systems. Working closely with customers and internal Engineering, Research & Development, Product, and Service teams, this individual will provide hands-on application support, conduct product demonstrations and customer training, troubleshoot workflow and technical issues, and help ensure the successful integration of Clarapath's technology into laboratory environments. We are seeking a proactive, detail-oriented, and customer-focused professional who thrives in a fast-paced environment, communicates effectively with a variety of stakeholders, and is eager to apply their technical and histology expertise to help advance innovative technology for the pathology and laboratory industry.
Responsibilities: - Support the implementation, installation, and adoption of Clarapath's SectionStar• and TrimStar Pro• systems at customer sites
- Provide hands-on application and technical support to customers before, during, and after implementation
- Conduct product demonstrations and customer training on system operation, laboratory workflows, and best practices
- Develop strong working relationships with histotechnicians, pathologists, laboratory managers, and other customer stakeholders
- Troubleshoot workflow, application, specimen, and product-related issues and work collaboratively to identify effective solutions
- Evaluate customer workflows and provide guidance to help customers successfully integrate Clarapath technology into their laboratory environments
- Collaborate with Engineering, R&D, Product, Manufacturing, and Service teams to resolve customer issues and improve product performance
- Gather and communicate customer feedback regarding product functionality, usability, workflow integration, and overall customer experience
- Document customer interactions, technical issues, observations, and resolutions accurately and consistently
- Assist with product testing, validation, and evaluation activities as needed
- Support the development and refinement of training materials, application guides, standard operating procedures, and other customer-facing documentation
- Identify recurring customer challenges and communicate opportunities for product and process improvements
- Support pre-sales activities, including product demonstrations, technical discussions, and application-related customer meetings
- Travel to customer sites, conferences, laboratories, and other locations as required
- Represent Clarapath professionally when interacting with customers, partners, and industry professionals
- Support additional field application and customer success activities as needed
Qualifications: - Bachelor's degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or a related scientific or technical field preferred
- HT or HTL certification preferred
- 2+ years of experience in histology, pathology, laboratory applications, technical support, or a related field
- Strong understanding of histology workflows, including tissue processing, embedding, microtomy, sectioning, staining, and slide preparation
- Experience working with laboratory equipment and troubleshooting technical or workflow-related issues
- Experience providing training, technical support, or customer assistance preferred
- Strong customer service and relationship-building skills
- Excellent troubleshooting, analytical, and problem-solving abilities
- Ability to communicate technical information clearly to individuals with varying levels of technical expertise
- Strong written, verbal, and presentation skills
- Highly organized and detail-oriented with the ability to manage multiple priorities
- Ability to work independently while collaborating effectively with cross-functional teams
- Comfortable working in a fast-paced and evolving environment
- Ability and willingness to travel regularly throughout the continental United States
- Prior experience as a Field Application Specialist, Applications Specialist, Clinical Application Specialist, or similar customer-facing technical role, a plus
- Experience supporting laboratory automation, medical devices, pathology systems, or other laboratory technologies, a plus
- Experience working with automated tissue sectioning or histology equipment, a plus
- Experience supporting product testing, validation, or implementation, a plus
- Familiarity with regulated laboratory or medical device environments, a plus
- Experience delivering technical presentations, product demonstrations, or customer training, a plus
- Ability to translate laboratory needs into practical technical and application solutions, a plus
Physical Requirements : - Ability to travel regularly to customer sites and other business locations throughout the continental United States
- Ability to work in laboratory and clinical environments while following applicable safety requirements
- Ability to operate and demonstrate technical equipment
- Ability to stand for extended periods during customer training, demonstrations, and laboratory activities
- Ability to occasionally lift and move equipment, supplies, and materials in accordance with applicable safety guidelines
Company Offers: - Competitive salary, commensurate with experience and education
- Comprehensive benefits package available: (healthcare, vision, dental and life insurances; 401k; PTO and holidays)
- A collaborative and diverse work environment where our teams thrive on solving complex challenges
- Ability to file IP with the company
- Connections with world class researchers and their laboratories
- Collaboration with strategic leaders in healthcare and pharmaceutical world
- A mission driven organization where every team member will be responsible for changing the standards of delivering healthcare
