Role overviewAs a Field Application Scientist (FAS), you will be the scientific face of Countable Labs across the West Coast. You will drive customer success from onboarding through adoption, working closely with sales and product teams to ensure our customers achieve meaningful results with Countable PCR.
What you'll do- Train new customers on Countable Labs instrumentation, workflows, and applications, ensuring successful onboarding and protocol adherence
- Partner with account executives to support pre-sales technical presentations and customer evaluations
- Drive customer success, adoption, and early project momentum in collaboration with the commercial team
- Work closely with customers to enable early data generation and successful implementation of the Countable PCR platform
- Serve as the bridge to Voice of the Customer, providing structured product feedback to inform product improvements and new feature development
- Support external collaborators, early access users, and partners in evaluating and validating new products and applications
- Develop, write, and maintain technical documentation, including SOPs, IFUs, and customer-facing training materials
- Establish and improve best practices for customer support, including troubleshooting workflows and ticket tracking systems
- Troubleshoot experimental challenges across a range of molecular biology applications and sample inputs
- Travel up to 75%, primarily focused on the West, with the opportunity to support expanding customer needs across additional regions
- Lead and support first customer installations in new regions, including initial deployments in APAC as Countable Labs expands globally
Qualifications:- BS or MS in Life Sciences, Physical Sciences, or related field (PhD preferred)
- Strong foundation in molecular biology
- Experience with digital PCR and quantitative PCR is a must
- Familiarity with PCR assay design, optimization, and experimental workflows
- 1-3 years of relevant academic or industry experience in the lab performing qPCR and/or dPCR runs
- Strong customer-facing skills with the ability to troubleshoot and communicate complex technical concepts clearly
- Exceptional written and verbal communication skills, excellent time management juggling multiple requests at once, and organizational skills
- Ability to work in high pressure environments in front of the customer
- Located in the West Coast, SF Bay Area preferred
