Reporting to the VP of Regional Sales, EMEA the Field Application Scientist will provide the scientific introduction of Vizgen's technology to customers with a focus on biological discovery and helping customers efficiently generate their own data using Vizgen's MERSCOPE platform. The ideal candidate will support customer training and wet lab/analysis support. This exciting position requires complex scientific problem-solving skills, efficient communication, and a passion for helping customers. The Field Application Scientist will be responsible for supporting and coordinating solutions to our customers' and collaborators' wide range of needs, focused on both pre-sales and post-sales.
The successful candidate will also manage and coordinate all technical aspects of customer demonstration projects and represent Vizgen and engage with scientists and other customers at trade shows and scientific conferences.
Key Responsibilities:- Develop expert-level knowledge of Vizgen's technology, including sample preparation techniques, instrumentation, software, network communications, and full integration of the overall platform
- Develop expert-level knowledge of preparing tissue samples with Vizgen's reagents and chemistry and how they impact the performance of the platform
- Present product information and scientific applications for customer seminars and trade shows
- On-board, train, and support new customers to ensure protocols are understood and followed properly
- Work with customers to help design custom gene panels
- Support customers in their data workflow to ensure high-quality results are generated efficiently in a broad range of applications
- Provide technical guidance to customers on experimental design for single-cell spatial analysis
- Document customer issues, investigate underlying causes, and work closely with the Vizgen support and R&D teams to implement solutions
- Closely collaborate with the sales team in identifying new customer and market opportunities
- Collect feedback from current customers and communicate to product teams and management to help guide product development
- Represent Vizgen in a professional and friendly way when engaging with both external and internal customers
Requirements and Qualifications:- PhD or MS in relevant scientific or engineering disciplines
- 5+ years of customer support in life science genomics or imaging fields
- Single-cell or spatial biology analysis experience preferred
- Highly skilled in managing sample preparation and analysis for RNA detection in tissue
- High sense of urgency for resolving customer issues
- Experience operating in both start-up and large corporate environments preferred
- Solid interpersonal and team management skills
- Excellent communication and presentation skills
- Highly organized, disciplined, and efficient in meeting deliverables
- Highly proficient in the use of business platform tools, including PowerPoint, Excel, Word, documentation control, customer support ticketing, and other relevant software applications
- Ability to independently troubleshoot and resolve customer issues in the lab, applying creative problem-solving in real time.
- Willingness to travel 50%+ of the time, primarily within the France, Nordics, UK
- Fluent in both French and English, with the ability to communicate scientific and technical content clearly in both languages
