About the Role - Field-based role covering North America, with travel up to 80% and occasional trips to the EU and Asia.
- Part of the Service & Support organization, with a clear focus on after-sales customer support.
- Primary responsibilities include customer training, application support, troubleshooting, and workflow optimization in the field.
- Commercial awareness is valued, but the core purpose of the role is to strengthen adoption, satisfaction, and long-term customer success.
What You Will Do - Deliver customer training, technical presentations, and application guidance to support successful use of SCIENION technologies after installation.
- Serve as the primary scientific contact for application questions, troubleshooting, workflow optimization, and problem solving in the field.
- Support customers and internal teams with technical documentation, training materials, and accurate records of support activities.
- Collaborate closely with service, support, development, and commercial colleagues to relay customer feedback and improve customer experience.
What We Are Looking For - Bachelor's degree in biomedical engineering, biotechnology, microfluidics, materials science, analytical chemistry, or a related field.
- Hands-on experience in areas such as single cell processing, NGS, mass spectrometry, medical diagnostics, or biosensor development is highly desirable.
- Strong scientific communication and training skills, with the ability to explain complex applications to diverse customer audiences.
- Independent, proactive, solution-oriented mindset with willingness to travel extensively and support customers across multiple countries.
Preferred Qualifications - Experience in a customer-facing scientific role such as applications support, field support, technical service, or customer training.
- Ability to work confidently across biology, chemistry, physics, and engineering topics.
- Fluent English required; additional languages are an advantage.
- Commercial awareness and business understanding, while remaining focused on after-sales support and customer success.
What We Offer - Competitive salary and benefits package.
- Work with cutting-edge technologies in a dynamic, international setting.
- High autonomy and direct impact on customer success, scientific adoption, and service quality.
- Professional development through exposure to diverse applications, customers, and global markets.
Compensation and Benefits:The base salary range for this position is $83,000-$104,000.00. Benefits include 401K with company match, PTO, Health Benefits, Investment in Professional and Personal Development, and much more.
