What's the role? Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.
Location/Region: This position is located in
Wixom, MI. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).
Sound Interesting? Here's what you'll do: - Provide technical consultation to sales teams and the Industrial Metrology (IM) dealer network on advanced applications and systems
- Ensure accurate technical information flows to the field sales force
- Focus on advanced applications and the introduction of new ZEISS technologies into the North American market
- Deliver technical training programs to sales personnel and dealer partners
- Plan and perform high-quality customer demonstrations, both in-house and on-site
- Provide after-sales technical support to help customers successfully use ZEISS systems
- Conduct customer training to supplement the Applications Engineering team
- Support all Carl Zeiss Industrial Metrology systems and respond to software/applications questions
- Assist with software and system testing for product development, including filing performance reports
- Offer applications expertise for project-related activities, including preparing quotes, analyzing inspection requirements, and estimating Gage R&R results
- Implement quoted application items on-site
- Support IT-related topics, including Windows OS, networking, and database management
- Apply knowledge of Statistical Process Control (SPC) and Geometric Dimensioning & Tolerancing (GD&T)
Do you qualify? - Bachelor's degree in Engineering, Computer Science, or Physics (or equivalent experience)
- Ability to read and interpret engineering drawings
- Strong understanding of 3D mathematics and computer programming in modern scientific languages
- Excellent verbal communication skills; comfortable presenting to small or large groups
- Self-motivated and able to work independently
- Requires a valid Driver's License.
Working Environment: - Ability to write clear, concise technical reports
- Capable of teaching and training during product demos or customer sessions, clearly showing how ZEISS solutions solve customer problems
- Strong problem-solving skills; able to work from problem statement to solution independently
- Quick learner who can independently research and find solutions to customer measurement challenges
We have amazing benefits to support you as an employee at ZEISS! - Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
