Job SummaryYour CareerThe Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.
As a Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Deployment Managers will work with team members across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between the Product team and our users.
Your ImpactOnboarding- Training users on the technical functions of the Expander and ILI platforms
- Conducting leadership briefings at customer sites to ensure understanding of Xpanse's capabilities and engagement progress
- Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges
- Embedding with the Federal civilian customer daily to maximize impact and operationalization
Account Management- Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates
- Leading customer training with Xpanse products and services
- Managing relationships with user-level and executive-level stakeholders
- Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI
- Technical troubleshooting (in collaboration with Engineering team)
- Serving as "customer advocate" with members of product management and engineering to improve our products
- Soliciting and documenting customer feedback using qualitative and quantitative methods
- Writing and disseminating detailed engagement progress reports to relevant team members across the team
Renewals and Expansion- Working closely with Sales to facilitate contract renewals and customer expansions on products and services
Qualifications Qualifications- 4+ years of experience in technical client engagement and/or technical intelligence analysis
- Familiarity with government organizational structures
- Ability to systematically analyze challenges and drive measurable improvements in user adoption
- Strong communication and presentation skills with the ability to brief senior leaders
- Demonstrated ability to learn and absorb new technical domains quickly
- Advanced understanding of broad cybersecurity issues (plus, not a requirement)
- Proven track record of thriving in cross-functional environments and building trust across Sales, Product, and Engineering
- US Government Active Secret Clearance or higher
- Travel expectations of 30% annually
Compensation DisclosureThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$112,000.00 - $182,500.00/yr
