The Church of Jesus Christ of Latter-Day Saints

FamilySearch Events Experience Manager

The Church of Jesus Christ of Latter-Day Saints • $70K — $95K *
Salt Lake City, UT 84118In-Person
Education, Government & Non-Profit
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 8+ years in corporate event management, focusing on strategic, logistical, and experiential design
  • Bachelor's degree required; Master's preferred in relevant fields
  • Commitment to outstanding customer service
  • Demonstrated success in creating impactful online and in-person experiences
  • High integrity, professionalism, and self-motivation
  • Strong project and time management skills
  • Exceptional verbal and written communication abilities
  • Excellent problem solver with proactive approach
  • Multi-national experience and a second language are preferred

Responsibilities

  • Partner with engineering to maintain online audience journeys
  • Manage global content database for RootsTech and ongoing learning
  • Lead strategic staffing planning for events
  • Oversee customer service functions including feedback channels
  • Coordinate feedback collection through annual surveys
  • Empower and manage internal event staff team
  • Ensure effective budget use for publishing and operations
  • Collaborate with key vendors for event support

Benefits

  • Flexible working arrangements
  • Opportunities for professional development
  • Access to a global network of professionals
  • Potential for travel related to international events
  • Comprehensive health and wellness programs
Full Job Description
Job Description

A FamilySearch events experience manager is responsible for generating meaningful and effective products - both online and in-person - while creating a world-class experience for attendees and staff across the globe. They support the strategic objectives of FamilySearch International by leading, planning, and executing small to large scale international events including RootsTech, the largest family history event in the world. RootsTech is an annual, full-scale conference that attracts 15,000 - 30,000 in-person attendees in Salt Lake City and garners millions of participants from over 230 countries and territories worldwide.

Responsibilities

  • Partner with engineering resources to establish and maintain online audience journeys


  • Manage the global content database and publication plan for the annual RootsTech Conference and year-round learning


  • Direct strategic planning around event staffing for RootsTech and other events in coordination with FamilySearch human resources


  • Oversee all customer service functions including email, survey feedback and website feedback


  • Coordinate feedback gathering through the research team's annual surveys


  • Manage, empower, and build the capabilities of an internal team of event staff


  • Ensure strategic and effective use of publishing and operational budgets


  • Work with key vendors that help support event experiences


Qualifications

  • 8+ years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design


  • Bachelor's degree required, master's degree preferred - preferably in management, marketing, communications, event management or experience design


  • Relentless drive for exceptional customer service to all


  • Proven success in leading the development and production of effective online and in-person experiences that have led to high satisfaction from audiences


  • A high level of integrity, professionalism, autonomy, and self-motivation


  • Excellent project/program management and time management skills


  • Exceptional ability to communicate both verbally and in writing with a high degree of professionalism and ability to manage expectations both internally and externally at all levels of the organization


  • Excellent problem solver - proactively pre-empts and seeks out solutions to business challenges and opportunities


  • Multi-national experience and second language preferred


About The Church of Jesus Christ of Latter-Day Saints

The Church of Jesus Christ of Latter-day Saints, commonly referred to as the LDS Church or Mormon Church, is a nontrinitarian, Christian restorationist church that considers itself to be the restoration of the original church founded by Jesus Christ. The church is headquartered in Salt Lake City, Utah, and has established congregations and built temples worldwide. With over 16 million members, it is the fourth-largest Christian denomination in the United States and the largest denomination originating in the Latter Day Saint movement. The church's teachings emphasize the importance of family, traditional gender roles, and missionary work. The church also operates a number of charitable and educational institutions, including Brigham Young University, the largest religious university in the United States.
Learn more about The Church of Jesus Christ of Latter-Day Saints
Size
189,000 employees
Industry
Education, Government & Non-Profit
NASDAQ
None
* Ladders Estimates

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