Family Service Counselor - Inside Sales RepresentativeWe are seeking a compassionate, motivated
Family Service Counselor to guide families though one of the most meaningful decisions they will ever make - planning for their final arrangements. Our counselors provide both
pre-need (advance planning) and
at-need (immediate) support, educating families about their options while ensuring every detail is handled with care, professionalism, and dignity.
Compensation: Commission/Hourly rate (Unlimited earning potential)Job-Type: Full-TimeLocation: Rest Haven Memorial ParkDepartment: Family Services / Pre-Need & At-Need SalesEarning PotentialThis position is commission-based with unlimited earning potential, supported by an established brand and a steady flow of leads.
- 1st Year Expected Earnings: $60,000 - $80,000
- Top Performers Earn: $120,000 - $200,000+ annually
Actual earnings depend on individual effort, sales performance, and lead volume.
What You'll Do- Educate families about the benefits of pre-planning funeral and cemetery arrangements
- Meet with at-need families (partnering with a licensed funeral director) to assist with service and cemetery selections.
- Conduct follow-up calls, outreach, and relationship building within the community
- Maintain accurate records and manage your sales pipeline
- Represent the funeral home and cemetery with empathy, integrity, and professionalism - Honesty, Integrity, and Service Excellence are at the heart of all we do
- Participate in community events, presentations, and workshops
- Work collaboratively with Family Service, Funeral Directors, Cemetery Grounds, and Leadership Teams
Qualifications- Compassionate, patient and service-minded
- Coachable, goal-oriented, and motivated by both mission and results
- Strong communicator with the ability to guide families through sensitive decisions
- Organized and able to work independently
- Comfortable with a consultative sales environment
- Prior sales experience is helpful but not required - we provide training
- May require the possession (or ability to obtain) an insurance license as required by applicable law
- Must have a valid driver's license and reliable transportation
- Bilingual speaking a plus
What We Offer- Comprehensive paid training
- Supportive team environment
- Flexible schedule with operating hours
- Opportunities for advancement
- Leads provided with Walk-ins and Call-ins, plus opportunities to generate your own
- Benefits package (medical, dental, vision, 401k with a match, PTO, etc.)
Why Join Us?Family service Counselors make a lasting impact. You are not just selling a product - you are helping families find peace, create a legacy, and honor a life. This is a career with purpose, stability, and the opportunity to grow both personally and professionally.
