SYNNEX Corp

Failure Analysis Engineer

SYNNEX Corp • $100K — $130K *
Fremont, CA 94536In-Person
Telecommunications & Hardware
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical, Computer, or Mechanical Engineering or a related field.
  • 3+ years of experience in failure analysis, hardware validation, or related engineering roles.
  • Experience with enterprise servers, rack systems, and data center infrastructure.
  • Strong understanding of server architecture: CPUs, GPUs, PCIe, NVMe, networking, and power distribution systems.
  • Proven ability in troubleshooting complex hardware failures at the system and board level.
  • Familiarity with schematic review and hardware debugging techniques.
  • Strong analytical, communication, and technical documentation skills.

Responsibilities

  • Perform failure isolation and root cause analysis on server and rack-level failures.
  • Investigate failures from manufacturing, reliability testing, and customer returns.
  • Analyze electrical, mechanical, thermal, and firmware-related issues using structured methods.
  • Utilize laboratory equipment for in-depth failure analysis.
  • Conduct board-level debugging of various server components.
  • Collaborate with multiple engineering teams to implement corrective actions.
  • Lead Root Cause Analysis activities using structured methodologies.
  • Publish detailed failure analysis reports with technical findings and recommendations.
  • Support reliability testing and identify trends through statistical analysis.
  • Drive corrective actions to improve product reliability.]
  • benefits':['Collaborative work environment with cross-functional teams.','Opportunity to work with advanced lab equipment and methodologies.','Exposure to the full product lifecycle from design to field support.','Engagement in continuous improvement initiatives.','Chance to contribute significantly to product reliability enhancements.']} ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????
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  • status=Analyzed
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  • explanation=The role of a Failure Analysis Engineer offers more than typical problem-solving tasks; it emphasizes collaboration across several departments, presenting a dynamic work environment where engineers are expected to interact not just within their team but also with suppliers and external stakeholders. Characteristics like a continuous improvement mindset and the ability to handle multiple investigations reflect the nature of a fast-paced, cutting-edge technology work setting. This role is not just about diagnosing failures, but also about contributing to significant design improvements and building a more reliable product line which can be incredibly rewarding for someone keen on making a tangible impact in their engineering career.

Benefits

  • Collaborative work environment with cross-functional teams
  • Opportunity to work with advanced lab equipment and methodologies
  • Exposure to the full product lifecycle from design to field support
  • Engagement in continuous improvement initiatives
  • Chance to contribute significantly to product reliability enhancements
Full Job Description
Position Summary

We are seeking a highly analytical Failure Analysis Engineer to support the investigation of hardware failures in rack systems, server platforms, and data center infrastructure products. This role is responsible for diagnosing complex electrical, mechanical, thermal, and system-level failures throughout the product lifecycle, including manufacturing, qualification, customer returns, and field reliability.

Key Responsibilities

  • Perform failure isolation at the component, subsystem, and rack level, as well as root cause analysis on failures involving server systems, rack-level assemblies, storage platforms, networking hardware, and associated components.


  • Investigate failures from manufacturing, system integration, reliability testing, customer returns (RMA), and field deployments.


  • Analyze electrical, mechanical, thermal, and firmware-related failures using structured troubleshooting methodologies.


  • Utilize laboratory equipment including oscilloscopes, digital multimeters, power analyzers, thermal cameras, logic analyzers, X-ray systems, optical microscopes, and environmental test equipment.


  • Conduct board-level debugging of server motherboards, backplanes, power distribution boards (PDBs), power supplies, GPU modules, CPUs, DIMMs, NICs, storage devices, and PCIe components.


  • Work closely with Design Engineering, Manufacturing Engineering, Quality, Reliability, Supplier Quality, Test Engineering, and Operations to identify corrective actions.


  • Lead Root Cause Analysis (RCA) activities using 8D, 5-Why, Fishbone Diagram, Fault Tree Analysis (FTA), and Failure Modes and Effects Analysis (FMEA).


  • Develop and publish detailed failure analysis reports, including technical findings, corrective actions, and preventive recommendations.


  • Support reliability qualification testing, HALT/HASS, thermal validation, vibration testing, and environmental stress testing.


  • Identify recurring failure trends through statistical analysis and recommend design or process improvements.


  • Drive corrective and preventive actions (CAPA) to improve product reliability and manufacturing yield.


  • Collaborate with suppliers to investigate component-level failures and improve incoming material quality.


  • Support customer escalations by providing technical expertise during failure investigations.


Required Qualifications

  • Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related engineering discipline.


  • 3+ years of experience in failure analysis, hardware validation, quality engineering, reliability engineering, or manufacturing engineering.


  • Experience supporting enterprise servers, rack systems, storage platforms, networking equipment, or data center infrastructure.


  • Strong understanding of server architecture including: CPUs, GPUs, Memory (DDR4/DDR5), PCIe architecture, NVMe storage, Ethernet networking, BMC/IPMI management and Power distribution systems, but not limited to,


  • Experience troubleshooting complex hardware failures at the system and board level.


  • Knowledge of schematic review and hardware debugging techniques.


  • Ability to interpret manufacturing and test logs to identify failure mechanisms.


  • Excellent analytical, communication, and technical documentation skills.


Key Competencies

  • Strong analytical and troubleshooting skills


  • Cross-functional collaboration


  • Data-driven decision making


  • Technical writing and presentation


  • Continuous improvement mindset


  • Ability to manage multiple high-priority investigations in a fast-paced environment

About SYNNEX Corp

SYNNEX Corporation is a business process services company that provides services in distribution, contract assembly, and global business services. The company operates in two segments, Distribution Services and Global Business Services (GBS). The Distribution Services segment distributes computer systems, peripherals, system components, software, networking equipment, and complementary products to various customers, such as value-added resellers, system integrators, and retailers, as well as provides assembly services to original equipment manufacturers (OEMs), including integrated supply chain management, build-to-order, and configure-to-order system configurations, materials management, and logistics. The GBS segment offers various services comprising customer management, software development, web hosting, hosted software, domain name registration, and back-office processing. This segment delivers its services through voice, chat, Web, email, and digital print. It also sells products complementary to these service offerings in China. In addition, SYNNEX Corporation offers various financial services, including net terms, third party leasing and floor plan financing, letters of credit, and arrangements to collect payments directly from the end-user; online services; and marketing services, as well as technical support services consisting of pre and post-sales support. The company serves resellers, retailers, and OEMs located worldwide. SYNNEX Corporation, formerly known as SYNNEX Information Technologies, Inc., was founded in 1980 is headquartered in Fremont, California.

SYNNEX Corp Careers

Join the vibrant team at SYNNEX Corp, a leading provider of IT distribution and customer care outsourced services, where innovation meets exceptional leadership, and diversity thrives. As a powerhouse in the technology sector, SYNNEX Corp offers unparalleled job opportunities aimed at fostering professional growth and dynamic career paths.

Work You’ll Do

At SYNNEX Corp, you will engage in meaningful work that directly impacts our company and customers while working alongside some of the brightest minds in the industry. Our diverse team at SYNNEX is dedicated to excellence, innovation, and leadership in the digital landscape. Here, your career will flourish as you become part of a culture that values your skills and aspirations.

Innovative Careers

Start your journey with SYNNEX as we transform the tech world through strategic leadership and innovative solutions. We offer a variety of positions, from customer support to high-level management roles, ensuring that your career path is aligned with your professional goals and personal development.

Internship Programs

Kickstart your career with a SYNNEX internship. Our internships provide invaluable workplace experience, offering a glimpse into the dynamic tech industry and a chance to develop essential skills that will aid your professional growth. Interns at SYNNEX Corp are considered integral members of our team, contributing to real projects and gaining hands-on experience.

Grow With Us

SYNNEX is committed to the growth of our employees and our company. We provide robust training programs, including leadership development and diversity training, to ensure that every team member can reach their full potential. Our supportive culture advocates for continuous learning and development, helping you to advance your career while contributing to our collective success.

Benefits and Culture

Choosing to work at SYNNEX means opting for a career that comes with competitive benefits and a workplace culture that promotes balance and well-being. Our comprehensive benefits package includes health, vision, and dental insurance, employee wellness programs, and flexible working arrangements. At SYNNEX, we celebrate diversity and strive to create an inclusive environment where everyone is respected for their unique contributions.

Join Our Team

Explore the job opportunities at SYNNEX Corp today and find the position that matches your skills and passions. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Whether you are starting your career or looking to take it to the next level, SYNNEX provides the resources and global platform to achieve your goals.

Stay Connected

Keep up to date with the latest at SYNNEX by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn about the cutting-edge innovations at SYNNEX. Personalize your job search and receive alerts tailored to your career preferences.

Networking and Professional Development

At SYNNEX, networking and professional development are part of our DNA. Connect with leaders and peers within the company through various networking events, workshops, and seminars. Enhance your resume, sharpen your interview skills, and build relationships that will aid your career growth.

Explore Careers at SYNNEX Corp

Your future at SYNNEX Corp is limited only by your imagination and drive. With a commitment to innovation, leadership, and diversity, SYNNEX is the place to be for those who aspire to achieve great things. Don’t just look for a job; look for a career that offers more. Join SYNNEX Corp today and be part of our global team making a difference in the tech world.

SEARCH SYNNEX JOBS

Learn more about SYNNEX Corp
Size
22,000 employees
Market Cap
$9 billion
Industry
Business Services
Net Income
$529.1 million
5 Year Trend
+17.6%
Revenue
$24.6 billion
NASDAQ
SNX
* Ladders Estimates

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