GE Vernova

FACTS - Services de compensateurs synchrones - Responsable technique du support client / FACTS Synchronous Condenser - Services Customer care Technical leader

GE Vernova • $100K — $130K *
Saratoga Springs, NY 12866In-Person
Technical Services
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Degree in electrical engineering
  • Knowledge of rotating machines (generators or synchronous condensers)
  • Experience in maintenance and commissioning of high voltage equipment
  • Fluency in English and French, both written and spoken
  • Demonstrated ability to analyze and solve problems
  • Ability to document and write technical reports
  • Knowledge in controls and protection of HV equipment and substations
  • 5 to 10 years of meaningful experience

Responsibilities

  • Lead technical portion on multi-year service contracts and warranties
  • Respond actively to system issues in a timely manner
  • Maintain system logs on all failure data
  • Analyze systems maloperation and equipment failures to provide solutions
  • Develop and analyze maintenance programs and testing procedures
  • Support site teams during commissioning and troubleshooting activities
  • Occasionally perform field work including commissioning and maintenance
  • Provide technical support to Tendering team for procurement

Benefits

  • No relocation assistance provided
Full Job Description
Job Description Summary
Le Responsable technique du support client assure le soutien de la base installée de systèmes HVDC et FACTS de GE, en mettant l'accent sur les compensateurs synchrones. Vous serez chargé de piloter le volet technique des contrats de service pluriannuels ainsi que des garanties. Le candidat retenu développera et maintiendra une expertise dans l'exploitation et la maintenance des équipements HVDC et FACTS, en s'appuyant sur le savoir-faire de GE et les meilleures pratiques de l'industrie.

The Customer Care Technical Leader supports GE's install base of HVDC & FACTS systems, with a focus on Synchronous Condensers. You will be responsible to lead the technical portion of multi-year service contracts and warranties. The selected candidate will develop and maintain an expertise in the operation and maintenance of HVDC & FACTS devices, building on GE's know-how and the industry's best practices.

Job Description

Rôle et Responsabilités:
  • Piloter le volet technique des contrats de service pluriannuels et des garanties.
  • Réagir activement et dans les meilleurs délais aux problèmes système, et promouvoir un niveau élevé de satisfaction client en maintenant une communication ouverte et en apportant une attention proactive aux besoins des clients.
  • Tenir à jour les journaux système regroupant l'ensemble des données relatives aux défaillances sur les projets de condenseurs synchrones.
  • Analyser les dysfonctionnements des systèmes et les pannes d'équipement en examinant les journaux d'événements et les enregistrements de transitoires, et apporter des solutions aux problèmes rencontrés sur site.
  • Élaborer, mettre en œuvre et analyser des programmes de maintenance ainsi que des procédures de test afin de maximiser la disponibilité, la fiabilité et la performance des installations de condenseurs synchrones.
  • Apporter un soutien à l'équipe de site lors des activités de mise en service, de maintenance et de dépannage des systèmes de condenseurs synchrones, en examinant les plans de site et en fournissant des avis techniques lors des visites sur site.
  • Effectuer occasionnellement des interventions sur le terrain, notamment pour la mise en service, la maintenance et le dépannage des systèmes de condenseurs synchrones.
  • Examiner les rapports de site relatifs aux activités de mise en service, de maintenance et de dépannage des systèmes de condenseurs synchrones.
  • Fournir un support technique à l'équipe d'appel d'offres pour l'approvisionnement des dispositifs et équipements FACTS.


Qualifications requises:
  • Diplôme en génie électrique
  • Connaissance des machines tournantes (alternateurs ou compensateurs synchrones)
  • Expérience dans la maintenance et la mise en service d'équipements à haute tension
  • Anglais et français courant écrit et parlé: L'employé(e) sera amené(e) à interagir de manière fluide avec des collègues de nos autres installations à travers et/ou à l'extérieur du Canada, et qui sont généralement incapables de communiquer en français et dont la langue de travail est principalement l'anglais.
  • Capacité démontrée à analyser et à résoudre des problèmes
  • Capacité à documenter, à rédiger des rapports techniques et à planifier les activités sur site
  • Connaissances en systèmes de commande et de protection des équipements à haute tension et des postes électriques
  • De 5 à 10 ans d'expérience pertinente


Caractéristiques désirées:
  • Excellentes compétences en gestion de la relation client.
  • Capacité à travailler en équipe dans un environnement multiculturel.
  • Compétences exceptionnelles en communication.
  • Compétences exceptionnelles en communication orale et écrite.
  • Pragmatique, orienté résultats et qualité.
  • Disponibilité pour des déplacements nationaux et internationaux (environ 20 % du temps).
  • Sensibilité aux enjeux EHS (Environnement, Hygiène et Sécurité).
  • Trilinguisme : un atout.


English:

Roles and Responsibilities
  • Lead technical portion on multi-year service contracts and warranties
  • Respond actively to system issues in a timely manner and promotes high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements
  • Maintains system logs on all failure data across Synchronous Condenser projects
  • Analyzes systems maloperation and equipment failure by reviewing event logs and transient records, and providing solutions to site issues
  • Develop, perform and analyze maintenance programs and testing procedures to maximize Synchronous Condenser installations availability, reliability and performance
  • Support site team during commissioning, maintenance and troubleshooting activities on Synchronous Condenser systems by review of site plans and providing technical inputs during site visits
  • Occasionally perform field work, ie. commissioning, maintenance and troubleshooting of Synchronous Condenser systems
  • Review site reports from commissioning, maintenance and troubleshooting activities on Synchronous Condenser systems
  • Provide technical support to Tendering team in procurement of FACTS devices and equipment


Required Qualifications
  • Degree in electrical engineering
  • Knowledge of rotating machines (generators or synchronous condensers)
  • Experience in maintenance and commissioning activity of high voltage equipment
  • Fluent in written and spoken English and French: The employee will be required to interact fluidly with colleagues in our other facilities across and/or outside of Canada, and who are generally unable to communicate in French and whose language at work is predominantly English.
  • Demonstrated ability to analyze and solve problems
  • Ability to document, write technical reports and plan site activities.
  • Knowledge in the controls and protection of HV equipment and substation
  • 5 to 10 years of meaningful experience


Desired Characteristics
  • Excellent customer management skills
  • Able to work in teams in a multicultural environment.
  • Outstanding communication skills
  • Exceptional oral and written communication skills.
  • Pragmatic, result and quality oriented.
  • Willing to travel to domestic and international locations (roughly 20% of time)
  • EHS focused
  • Trilingual, an asset


Additional Information

Relocation Assistance Provided: No

About GE Vernova

GE Vernova is an energy business company. They provide digital, energy consulting, energy financial services, gas power, grid solutions, nuclear energy, power conversion, renewable energy, steam power, and so on.

GE Vernova Careers

There has never been a more opportune time to join GE Vernova, a leader in innovative energy solutions. As a pivotal player in the energy sector, GE Vernova offers a plethora of job opportunities that cater to a diverse range of skills and professional aspirations.

Work You’ll Do

Embark on a career at GE Vernova and contribute to the transformation of the energy landscape. GE Vernova’s team is at the forefront of innovation, driving growth and sustainability with cutting-edge technology. Lead in a unique role where industry expertise meets leadership in energy innovation. GE Vernova provides a platform where professionals can leverage their skills to influence global energy solutions. Engage with a team of experts dedicated to pioneering developments in the energy sector. GE Vernova is home to a dynamic team focused on creating impactful solutions that address global energy challenges.

Introducing the GE Vernova Professional Growth Path

GE Vernova is committed to fostering professional growth through comprehensive career development opportunities. The company supports its team members' career trajectories with robust training programs, including leadership development and diversity training.

Innovate and Lead

Join GE Vernova to work on transformative projects at the intersection of energy, technology, and sustainability. The company’s commitment to innovation is reflected in its continuous pursuit of next-generation energy solutions.

Cultivate Your Career

At GE Vernova, career advancement is a priority. The company offers a range of positions that encourage professional growth and skill enhancement. GE Vernova’s supportive culture and commitment to professional development make it an ideal place to advance your career.

Explore Job Opportunities and Internships

GE Vernova is actively hiring and offers various positions and internships that cater to a wide range of professional interests and expertise. From engineering to project management, GE Vernova provides a fertile ground for professionals and interns to thrive.

The GE Vernova Commitment to Diversity and Innovation

GE Vernova is dedicated to creating a diverse and inclusive workplace. The company values diversity as a source of innovation and competitive advantage. By fostering an inclusive culture, GE Vernova attracts top talent from diverse backgrounds, enhancing creativity and driving innovation.

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Learn more about GE Vernova
Size
10,001 employees
Industry
Business Services
* Ladders Estimates

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