Ensure the day-to-day operations of the multi-site facilities, including hard services, life-safety, engineering, site services, appliances, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives

 Act as the primary client point of contact. Respond professionally and promptly to requests from the client and occupants.

 Supervise all maintenance programs and work orders relating to the interior and exterior conditions and appearance of the sites

 Oversee and drive the implementation of ongoing contract programs to constantly assess occupant needs and to ensure problems are being solved promptly to the mutual benefit of the client and the properties in accordance with contract scope, KPIs, and Service Level Agreements (SLAs)

 Prepare, review, and give initial approval as needed to all budgets, accruals, variances, financial reports (weekly, monthly and quarterly), contracts, purchase orders, and expenditures and vendor quotes related to the facility(ies)

 Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans

 Conduct regularly scheduled site inspections to all locations, document, submit, and track improvements

 Assist with the creation and execution of regional and account level standardization programs and procedures

 Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff

 Thoroughly be familiar with the service agreement and all requirements contained therein

 Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required and follow all bid processes; verify that invoices match contract pricing

 Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives

 Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives

 Monitor and ensure that vendors comply with dress code, insurance requirements and coordinate all claims and access, as required

 Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required

KEY COMPETENCIES

Communication Proficiency (oral and written) Financial Management Process Improvement, Execution, and Standardization Technical Proficiency Problem Solving/Analysis Leadership Teamwork Orientation Relationship Management Client Management

IMPORTANT EDUCATION

 Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration preferred

IMPORTANT EXPERIENCE

 A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required

 Experience in commercial office facilities building management preferred

Experience with professional office environments desired

Experience with client relationship management preferred

 Experience in the development and implementation of programs to drive out cost inefficiencies preferred

CMMS/Work Order Management experience preferred (Corrigo a plus)

 Experience with multiple site management experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

 Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred

 Ability to read and understand construction specifications and blueprints

 Proficient in understanding management agreements and contract language

 Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)

 Strong discipline of financial management including financial tracking, budgeting and forecasting

 Knowledge of Financial Systems (Yardi a plus)

 Skilled in Building Management Systems maintenance and monitoring

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.