About the Role:
Ready to lead a dynamic, high-visibility retail portfolio?
We are seeking a Facilities Manager, Retail to support one of our clients in the telecommunications sector, based on site in Los Angeles, CA (zip code - 90094). In this highly collaborative role, you'll oversee the daily operations, vendor partnerships, and strategic planning for retail services across a nationwide portfolio of stores.
As a key member of CBRE's Facilities Management team, you'll play a critical role in delivering an exceptional retail experience while driving operational consistency, service excellence, and continuous improvement across the portfolio. You'll partner with client leadership, maintenance and engineering, workplace teams, landlords, and service providers to ensure stores operate efficiently, align with brand standards, and support broader business objectives.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about creating best-in-class retail experiences. The role requires approximately 25% travel to retail locations across the U.S. to engage with stakeholders, evaluate operations, and drive performance throughout the portfolio.
What You'll Do:
• Coordinate and oversee facility maintenance, repairs, and improvement projects performed by vendors, contractors, and service providers to ensure quality, compliance, and timely completion.
• Travel up to 25% to retail locations across the U.S. to support operations, assess performance, and strengthen stakeholder relationships.
• Build and maintain strong client relationships, serving as a key point of contact for facility-related matters and leading discussions to resolve outstanding issues and concerns.
• Plan, execute, and manage capital and operating projects from initiation through completion, ensuring alignment with business objectives, budgets, and timelines.
• Develop, administer, and monitor operating and capital budgets, providing financial oversight and identifying opportunities for cost optimization.
• Conduct routine facility inspections to ensure compliance with local, state, and federal regulations, while identifying opportunities to improve operational efficiency, reliability, and asset performance.
• Oversee environmental health and safety programs and procedures to promote a safe, compliant, and high-performing workplace.
• Manage vendor relationships, contracts, and invoicing processes, including reviewing and approving proposals, quotes, and expenditures for parts, labor, and services.
• Deliver training and guidance on facility operations, maintenance procedures, safety protocols, and best practices to support team effectiveness and compliance.
• Lead by example and demonstrate behaviors aligned with CBRE's RISE values, fostering collaboration and influencing stakeholders to achieve shared goals and successful outcomes.
• Leverage expertise in facilities management and cross-functional collaboration to support departmental objectives and drive operational excellence.
• Identify, troubleshoot, and resolve day-to-day and moderately complex operational challenges, implementing effective solutions and continuously improving processes and systems.
What You'll Need:
• Proven experience managing commercial facilities, including day-to-day operations, maintenance programs, regulatory compliance, and vendor performance management.
• Demonstrated leadership experience overseeing onsite teams, including setting performance expectations, providing coaching and development, conducting performance evaluations, and fostering a culture of accountability and engagement.
• Bachelor's degree preferred, with 3-5 years of relevant facilities management or retail experience. An equivalent combination of education and experience will be considered. A valid driver's license is required. Facilities Management certification (e.g., FMP, CFM) is preferred.
• Experience developing, managing, and monitoring operating and capital budgets, with a strong understanding of financial controls and cost management practices.
• Excellent interpersonal, relationship-building, and communication skills, with the ability to effectively collaborate with clients, vendors, and cross-functional teams.
• Strong problem-solving and decision-making abilities, including the capacity to navigate complex situations, resolve issues, and influence positive outcomes.
• Working knowledge of Mechanical, Electrical, and Plumbing (MEP) systems and building infrastructure.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and related business applications, with strong technical aptitude and the ability to learn new systems quickly.
• Highly organized with strong attention to detail, effective prioritization skills, and a proactive, solutions-oriented mindset.
• Demonstrated ability to work independently while also collaborating effectively within a team environment.
• Strong analytical and mathematical skills, including the ability to interpret data, prepare budgets, calculate percentages and financial metrics, and support business decision-making.
• Must be authorized to work in the United States without current or future sponsorship requirements.
California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Facilities Manager, Retail position is $132,000 annually and the maximum salary for the Facilities Manager, Retail position is $137,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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