Jones Lang LaSalle Incorporated

Facilities Manager

Jones Lang LaSalle Incorporated • $70K — $95K *
Charlotte, NC 28269In-Person
Real Estate & Construction
8 - 10 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience in Facilities Management.
  • Minimum of 8 years industry experience in corporate or consulting environments.
  • Proficiency in CMMS systems with supervisory responsibilities.
  • Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint).
  • Knowledge of Corrigo FSR system administration and reporting.

Responsibilities

  • Manage performance of all facility services to meet established standards.
  • Ensure compliance with local, state, and federal regulations in facility operations.
  • Oversee JLL Corrigo work order processes and maintain data continuity.
  • Prepare and manage facility budgets aligned with client goals.
  • Plan and assign maintenance activities using industry best practices.
  • Implement short and long-term projects for the client.
  • Proactively manage client relationships and ensure service delivery standards are achieved.

Benefits

  • 401(k) plan with matching company contributions.
  • Comprehensive Medical, Dental & Vision Care.
  • Paid parental leave at 100% of salary.
  • Paid Time Off and Company Holidays.
  • Early access to earned wages through Daily Pay.
Full Job Description
FACILITIES MANAGER

POSITION OVERVIEW

The Facilities Manager is responsible for managing an executive office location and overseeing all line of business and third-party relationships within the assigned building. This role requires systems administration of a computerized maintenance management system (CMMS), facility service request (FSR) system Corrigo, comprehensive reporting, facilities support, and direct client engagement. The Facilities Manager will ensure operational excellence, compliance with all regulations, and exceptional service delivery across assigned facilities.

KEY RESPONSIBILITIES

Facility Operations Management
  • Manage the performance and outcomes of all requested facility services in accordance with established standards, processes, and procedures
  • Maintain interface with third-party owners, ensuring total contract compliance, accurate and timely reporting, and resolution of critical tenant relations issues
  • Ensure compliance with portfolio-wide initiatives and all local, state, and federal laws and regulations pertaining to facility operations
  • Manage and oversee site operations in accordance with all agreed policies, procedures, and contract scope
  • Coordinate internally with cross-functional teams including security and capital projects


Systems Administration & Technology
  • Oversee JLL Corrigo work order process, systems, and associated data continuity for central and facility management/reporting
  • Manage CMMS system administration to maximize Corrigo capability and ensure database integrity and standardization
  • Comply with all client CMMS standards and specifications
  • Work with central team managers to optimize and enhance systems, including configuration of notification messages, print formats, and communication mechanisms
  • Develop and deploy inspection, assessment, and audit forms supporting building facility and engineering teams
  • Track all asset information, including spare parts and documentation
  • Ensure compliance with JLL processes (Corrigo, JCAP, SOPs)


Budget & Financial Management
  • Prepare, submit, and manage facility budgets aligned with client goals and objectives
  • Track budget variances and ensure smooth recovery processes
  • Support implementation of innovative programs and processes that reduce operating costs and increase productivity


Maintenance & Vendor Management
  • Plan, schedule, coordinate, and assign all frequency and work type maintenance activities using industry and client best practices
  • Assist with vendor management for maintenance services including janitorial, mechanical, electrical, plumbing, carpentry, critical systems, and HVAC
  • Support the sourcing SME and area/site managers through the vendor contract procurement process
  • Supervise vendor performance during normal and off-hours, including weekends when necessary
  • Maintain liaison with facilities technicians and management regarding work execution, schedule alterations, and manpower status
  • Collect data and collaborate with operations team to optimize maintenance programs


Project & Event Support
  • Implement short and long-term projects for the client
  • Oversee activities to support site operations including moves/reconfigurations, events, safety programs, reception, and mail services


Client Relationship Management
  • Proactively develop and manage client relationships, ensuring expected service levels are achieved
  • Comply with all requirements of client contracts and meet or exceed key performance indicators
  • Deliver exceptional quality of service to clients, as reflected by client feedback
  • Provide comprehensive facilities support and direct client engagement


Team Leadership & Development
  • Support excellent onboarding, training, and team building initiatives
  • Actively foster an environment of teamwork, cooperation, performance excellence, and personal success
  • Participate in individual performance management programs and personal development planning
  • Align with facilities leadership team and act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence
  • Matrix manage both technical and administrative staff
  • Oversee multiple facilities with different functions

REQUIRED SKILLS & QUALIFICATIONS

Education & Experience
  • Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
  • Minimum of 8 years industry experience in corporate environment, third-party service provider, or consulting capacity


Technical Skills
  • Proficiency in CMMS systems with supervisory responsibilities
  • Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint)
  • Proficiency in MS SharePoint
  • Knowledge of Corrigo FSR system administration and reporting
  • Understanding of building systems and facility operations


Core Competencies
  • Strong organizational and management capabilities
  • Excellent interpersonal and supervisory skills
  • Strong verbal and written communication skills
  • Exceptional presentation skills
  • Ability to matrix manage both technical and administrative staff
  • Ability to oversee multiple facilities with different functions
  • Proven ability to manage vendor performance during standard and off-hours, including weekends when necessary

PREFERRED SKILLS & QUALIFICATIONS
  • MBA or advanced degree in related field
  • Experience in matrix management organizations
  • Knowledge of real estate, telecommunications, furniture systems, accounting, and advanced building systems
  • Experience with portfolio-wide facility management initiatives
  • Demonstrated track record of cost reduction and productivity improvement programs
  • Experience with JLL-specific processes and systems (JCAP, SOPs)
  • Background in executive office or corporate headquarters environments
  • Certification in Facilities Management (CFM) or similar professional credentials

WORK ENVIRONMENT

This position may require flexibility in work hours, including availability during off-hours and weekends when necessary to oversee vendor performance and address critical facility issues.

Location:

On-site -Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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