Hard/Soft Services ManagerThe Hard/Soft Services Manager will have a primary focus on client customer service. Manager will manage and maintain overall site service, performance, processes, and quality standards for all soft services which may include but are not limited to cleaning/custodial, security, landscaping, snow removal, trash & recycling, pest control, and mail/shipping. The manager will strive towards innovation of services offered, assist with lowering cost of delivery, and work with suppliers to integrate the service into operations while dramatically enhancing the customer experience.
Essential Functionso Directly manage 3rd party soft service providers including but not limited to janitorial, security, landscaping, snow removal, trash & recycling, pest control, and mail/shipping.
o Directly manage the JLL Maintenance Associate team that provides mail/shipping and light maintenance services.
o Develop and maintain a strong working relationship with our Client.
o Responsible for the JLL and Client vendor service budget. Provide financial reporting as required.
o Assist in vendor contract development and procure goods and services through JLL and Client systems.
o Manage JLL and Client requisitions and POs and receipt invoices upon delivery or completion of work.
o Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
o Work closely with the site Facility Manager on day-to-day operations and assist the Account Director in planning the facilities team's goals and objectives.
o Ensure appropriate follow up with customers.
o Seek to continuously improve processes, systems, and overall client satisfaction.
o Any and all other tasks and duties assigned.
Skills/Qualificationso Education - Minimum of a high school diploma
o Experience - 3-5 years relevant experience
o Must possess strong interpersonal and communication skills with the ability to build rapport quickly
o Financial acumen to manage budgets for projects and operations
o Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
o Ability to function effectively in a dynamic work environment
o Strong organizational and analytical skills
o Ability to analyze reports for the purpose of ensuring compliance with scope of work
o Self-motivated and ability to work independently
o Strong working knowledge and understanding of Microsoft Office software (Excel, Word, Outlook, etc.).
What you can expect from usWe succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can't wait to see where your ambitions take you at JLL. Apply today!
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:80,000.00 - 105,000.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:On-site -Annandale, NJ
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Accepting applications on an ongoing basis until candidate identified.
